Service Support Coordinator

2 days ago

Melbourne, Victoria, Australia Vertiv Full time $60,000 - $80,000 per year

Major activities to be performed:

  • Receiving and dispatching of parts and goods in Oracle
  • Invoicing of jobs when completed to ensure revenue streams are constant for the branch
  • Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment
  • Check service reports and Warranty Claim forms for accuracy and completeness before sending to Head Office
  • Maintenance of stationary, computer and photocopier supplies for the Service team within budget confines
  • Filing and general clerical / administration duties as needed
  • Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertiv's quality image to customers and suppliers
  • Any other duties as deemed necessary in order to ensure a smooth operation in Services
  • Coordination of Client Purchase Orders for all after-hours Service calls
  • Assisting the branch with receiving of parts in the Warehouse and the managing of the inventory for the customer engineers 

WHS, Environment and Quality

  • Take all necessary steps to ensure OH&S requirements are adhered to.
  • Report all incident / injury on time


Employees reporting to Incumbent


  • Nil


Main contacts within Company
  • Service Operations Manager, Service Supervisors, Customer Engineers, Finance, Project Management


Main contacts outside the Company
  • Customers, Subcontractors and Vendors


Education/Qualification:
  • Administration qualifications


Specialist Knowledge:
  • Commercial acumen


Practical Experience: 
  • 2 – 3 years administration experience
  • Proficiency in Microsoft Office applications


Personal Characteristics: 


  • Customer-centric
  • Strong communication skills
  • Interpersonal and relationship management skills
  • Attention to detail
  • Prioritisation capability
  • Time management skills
  • Team player 
  • Well organised


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