Executive Housekeeper

Company Description

We are looking for a seasoned Executive Housekeeper with exceptional leadership skills and a sharp eye for detail to join our team at the renowned Pullman Cairns International. Located in the heart of Cairns City, our hotel offers 324 rooms with stunning waterfront and mountain views, and is part of the esteemed Accor Group. As one of the region's largest hotels, we feature 13 versatile conference spaces and a breathtaking three-story lobby that exemplifies the 5-star experience the Pullman brand is known for.

This is an exciting opportunity to take charge of a wide range of responsibilities - from optimising room cleaning productivity to overseeing laundry operations. If you are a proactive leader who thrives in a fast-paced environment, excels at motivating teams, and continuously strives for improvement, we want you to help shape the future of our housekeeping team and contribute to the continued success of this exceptional property.

Job Description

In this crucial role, you will be responsible for maintaining the highest standards of cleanliness and guest comfort across all guestrooms and public areas, ensuring that every corner reflects the excellence of our hotel brand. Your leadership will have a direct impact on guest satisfaction, while driving operational success within the housekeeping department.

Key Responsibilities:

• Lead and inspire the housekeeping team to maintain high standards of cleanliness in guestrooms and public areas.
• Set and achieve productivity and expenditure targets in collaboration with the General Manager.
• Recruit, train, and mentor housekeeping staff to build a motivated, skilled, and high-performing team.
• Manage rostering, ensuring proper staffing levels are maintained, and oversee the accurate completion of timesheets.
• Address guest complaints and ensure feedback is shared with the Front Office Manager.
• Maintain accurate inventory of supplies, linens, and guest amenities.
• Oversee laundering processes, ensuring quality and timely return of linen and uniforms

If you're ready to make an impact and drive performance, apply today and join our exceptional team.

Qualifications

• 3+ years of hotel industry experience, with a strong focus on leadership and operational excellence.
• Proficient in Microsoft Office, Outlook, and Opera Cloud would be highly beneficial.
• Skilled in coaching, mentoring, and developing high-performing teams.
• Proven track record in managing rosters, controlling costs, and meeting budget and performance targets.
• Culturally aware, with the ability to collaborate across diverse teams.
• Flexible and available for a rotating roster, including weekends and holidays.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
  
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.