Team Leader, Student Service Delivery

2 weeks ago

Wollongong, New South Wales, Australia University of Wollongong Full time $92,681 - $114,764
  • Permanent/Continuing, full-time appointment 
  • Level 6/7: $92,681 - $114, % Superannuation 

At the University of Wollongong (UOW), we are deeply committed to fostering an inclusive, supportive and high-quality student experience. We are seeking a dedicated and proactive Team Leader, Student Service Delivery to guide our frontline service teams and contribute to delivering seamless, student-centred support across the university.

About the Role

The Team Leader, Student Service Delivery provides day-to-day leadership for frontline service staff, ensuring students receive timely, accurate and consistent support across phone, in-person and digital channels. In this role, you will support staff capability, drive service quality, and contribute to service innovation projects that enhance the student experience.
You will also act as a primary contact point for faculties and key partner units, promoting productive collaboration and ensuring our services remain connected, accessible and responsive to student needs.

About You

You are an experienced service leader who is passionate about supporting students and developing capable, confident teams. You bring:

  • A combination of relevant professional experience and/or tertiary qualifications.
  • Experience leading service teams in high-volume, multi-channel environments, ideally within higher education or a similar complex setting.
  • Strong leadership, communication and problem-solving skills, with demonstrated ability in staff coaching, workforce planning and performance management.
  • Understanding of service delivery systems, triage processes and the importance of student-centred, consistent service delivery.
  • Proven ability to work collaboratively across teams and contribute to the effective coordination of shared service spaces.
  • Strong organisational skills and the ability to manage operational detail during busy and peak service periods.

How to Apply

Applicants are requested to submit a CV and cover letter.  The cover letter should be no more than 3 pages, summarising your skills and experience as they relate to the selection criteria located in the position description.

Position Description

For further information about this position, please contact Renee Ferguson  

Closing Date: Wednesday 17 December 2025, 11:55pm 

Note: Visa sponsorship is not available for this position.  Only candidates with valid work rights in Australia are eligible to apply.

The University of Wollongong is committed to workplace equity, diversity and inclusion.  We value and acknowledge the importance of our people's diverse experiences, talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential, enhance our success and achieving our vision of being in the Top 1% of universities globally.

Note: Visa sponsorship is not available for this position.  Only candidates with valid work rights in Australia are eligible to apply.

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