Operations Associate

Equifax (EFX) is currently seeking a dedicated and meticulous Operations Associate - Investigations to join our team. If you're passionate about data accuracy, customer service, and contributing to a dynamic environment, we encourage you to apply

What You'll Do:

As an Operations Associate - Investigations, you will be a key player in managing investigations of commercial data flagged by Equifax partner. Your core responsibilities will include:

• Reviewing provided information, scrutinizing data and data sources,  query tickets and sending emails to verify data accuracy.

• Working closely with both internal and external stakeholders to efficiently remedy raised data disputes.

• Identifying and meeting the needs of requestors and callers, explaining Equifax products and services clearly, and ensuring a high level of satisfaction in all interactions.

• Performing tasks in strict accordance with Service Level Agreements, internal procedures, and relevant legislation.

• Gaining and maintaining a detailed understanding of data sources and implementing strategies to ensure data integrity.

• Handling additional phone calls and emails across a range of products and providing technical support and general advice to other Equifax departments.

• Testing (UAT) for new systems, providing feedback, and supporting the documentation of procedures.

• Supporting the leadership team in creating reports and contributing to the adoption of new technologies and the transformation of current practices.

• Assisting in the identification and management of business risks and incidents.

• Continuously updating your knowledge of relevant legislation, such as trade access and the Privacy Act.

What experience do you need

• An undergraduate degree in a relevant field, or equivalent practical experience in a customer service or operations role.

• 2-3 years' experience in a customer service role within an office environment.

• Strong computer skills, including demonstrated proficiency in managing email and using MS Office and/or Google Suite applications

• Proven experience in effectively managing customer escalations.

• Experience in documenting processes and procedures

What Could Set You Apart

• Knowledge of the Comprehensive Credit Reporting Code of Conduct, The Privacy Act 1988, and Equifax internal processes and procedures.

• Experience with process improvement methodologies (e.g., Lean/Six Sigma).

• A basic understanding of workload/workforce management principles.

• Experience and understanding of case and incident management frameworks.

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