Client Care Representative

2 weeks ago

Toowoomba, Queensland, Australia Sonova AG Full time $60,000 - $80,000 per year

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Goondiwindi, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent part-time position (2 days / 15.2 hours per week), with working hours scheduled between Monday to Tuesday, 9:00 am – 4:30 pm.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing. 

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

  • Welcoming our clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox 
  • Billing our clients correctly and taking a range of payments 
  • Learning and competently using a range of software and applications

What do you need to be successful in this role?

  • Prior experience in face to face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you

#LI-LB1#ConnectHearingAustralia

  • Client Care Representative

    3 weeks ago

    Toowoomba, Queensland, Australia Connect Hearing Australia Full time

    Client Care Representative | Clinical Administration | PT - GoondiwindiJoin to apply for the Client Care Representative | Clinical Administration | PT - Goondiwindi role at Connect Hearing AustraliaClient Care Representative | Clinical Administration | PT - Goondiwindi3 days ago Be among the first 25 applicantsJoin to apply for the Client Care Representative...

  • Client Care Representative

    2 weeks ago

    Toowoomba, Queensland, Australia Connect Hearing Australia Full time

    Client Care Representative | Clinical Administration | PT - GoondiwindiJoin to apply for the Client Care Representative | Clinical Administration | PT - Goondiwindi role at Connect Hearing AustraliaClient Care Representative | Clinical Administration | PT - Goondiwindi3 days ago Be among the first 25 applicantsJoin to apply for the Client Care Representative...

  • Client Care Representative

    2 weeks ago

    Toowoomba, Queensland, Australia Sonova Group Full time

    Overview In a life without sound, our work provides meaning.As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics...

  • Client Care Representative

    2 weeks ago

    Toowoomba, Queensland, Australia Sonova Group Full time

    OverviewIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics...

  • Client Care Representative

    2 weeks ago

    Toowoomba, Queensland, Australia Sonova Group Full time

    OverviewIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics...

  • Client Care Representative

    2 weeks ago

    Toowoomba, Queensland, Australia Sonova Group Full time

    OverviewIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics...

  • Client Care Representative

    6 days ago

    Toowoomba, Queensland, Australia Neurosensory Full time

    Client Care Representative - Toowoomba (PT)Join to apply for the Client Care Representative - Toowoomba (PT) role at Neurosensory.This is a permanent, part-time role working 4 days (32 hours) per week, Tuesday to Friday 8:30am to 5:00pm.Location: Toowoomba, Medici Medical CentreWhat will you be doing?Managing the appointment schedule for our audiologists,...

  • Client Care Representative

    6 days ago

    Toowoomba, Queensland, Australia Neurosensory Full time

    Client Care Representative - Toowoomba (PT) Join to apply for the Client Care Representative - Toowoomba (PT) role at Neurosensory. This is a permanent, part-time role working 4 days (32 hours) per week, Tuesday to Friday 8:30am to 5:00pm. Location: Toowoomba, Medici Medical Centre What will you be doing?Managing the appointment schedule for our...

  • Client Care Representative

    1 week ago

    Toowoomba, Queensland, Australia Neurosensory Full time

    OverviewWe have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional at our hearing clinic in Toowoomba, located in the Medici Medical Centre.This is a permanent, part-time role working 4 days (32 hours) per week, Tuesday to Friday 8:30am to 5:00pm.Who are we?Neurosensory is a complete hearing health care company, with 24...

  • Client Care Representative

    2 weeks ago

    Toowoomba, Queensland, Australia Neurosensory Full time $104,000 - $130,878 per year

    We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional at our hearing clinic in Toowoomba, located in the Medici Medical Centre.This is a permanent, part-time role working 32 hours per week, Tuesday to Friday 8:30am to 5:00pm.Who are we?Neurosensory is a complete hearing health care company, with 24 clinics in Queensland,...