Level 1/ Level 2 Desktop Engineer

L1/L2 Desktop Engineer

Wild Tech – Melbourne

Salary:
$90,000–$105,000 p.a. + Superannuation

Type:
Full-Time, On-Site

Start Date:
Mid-January

Location:
Melbourne South (Dandenong / Mordialloc area)

Eligibility:
Australian Citizen or Permanent Resident (No sponsorship is offered for this role)

About Us

Wild Tech is a leading provider of innovative business solutions, specializing in SME and Enterprise-level ERP systems. We partner with organisations to optimise business processes and unlock growth through the power of Microsoft technologies. Our mission is to deliver value-driven solutions that enable businesses to achieve their strategic goals.

We are seeking a capable and personable L1/L2 Desktop Engineer to represent Wild Tech onsite for our Melbourne clients.

Role Overview

This is a full-time position based primarily on-site at customer locations in Melbourne South (Dandenong/Mordialloc). You will be Wild Tech's face on the ground—providing hands-on support, managing end-user devices, and assisting with service desk operations. The role includes occasional travel to other client sites as required.

This includes acting as the first point of contact for IT issues, triaging and resolving a percentage of the issues and requests raised, and ensuring timely responses within 15 minutes. The role requires strong technical skills, excellent communication, and the ability to work efficiently.

Key Responsibilities

Primary (L2 – Onsite & Remote Support)

• Manage end-user devices including laptops, tablets, and peripherals.

• Provide onsite and remote technical support to resolve incidents and service requests.

• Troubleshoot hardware, software, and connectivity issues.

• Support Microsoft Windows 11, Office 365 applications (Teams, SharePoint, OneDrive, Outlook), and general desktop technologies.

• Assist with device configuration, deployment, and lifecycle management.

Secondary (L1 – Service Desk)

• Receive phone calls and provide first-line customer support.

• Log, triage, and manage tickets (requests and incidents) using Jira Service Management.

• Document solutions, troubleshooting steps, and knowledge base articles.

• Escalate issues appropriately while maintaining ownership of customer communication.

Other Activities

• Attend occasional visits to other sites as required.

• Represent Wild Tech professionally, maintaining strong customer relationships.

Skills & Experience

Required:

• Experience in an L1/L2 desktop support or field support role.

• Strong knowledge of Microsoft Windows 11 and Microsoft 365 (Teams, SharePoint, Outlook).

• Excellent interpersonal, customer service, and phone communication skills.

• Ability to manage multiple tasks, prioritise effectively, and work independently.

• Willingness to work onsite most days and travel occasionally.

• [Preferred] bachelor's degree in information technology, Computer Science, or a related field.

• Active certification is required in one or more Microsoft Certifications, in Infrastructure, Modern Workforce, or Security.

• Experience with ServiceNow & Jira is beneficial

• Other relevant certifications (e.g., CompTIA A+) are a plus.

• 2-4 years prior experience in IT, professional services, or technology industry preferred

Desirable (Bonus):

• Experience with Microsoft Intune (Endpoint Manager).

• Knowledge of Microsoft Entra, Azure AD, or traditional Active Directory.

• Experience using Jira Service Management and ServiceNow

• Previous MSP or multi-site support experience.

Why Join Wild Tech?

• Competitive salary: $90,000–$105,000 + Super

• Stable role with long-term potential

• Work directly with clients in a varied and hands-on environment

• Supportive team culture with opportunities for learning and growth

• Exposure to modern Microsoft cloud technologies

How to Apply

Please submit your resume outlining your relevant skills and suitability for the role to -

No agencies please