Senior Desktop Support Engineer

About DBG Health
DBG Health is a leading Melbourne-based health, wellness, and beauty company with over 1,500 professionals dedicated to making wellbeing accessible to all. Our diverse portfolio, spanning Arrotex Pharmaceuticals, VidaCorp Consumer Brands, Independent Pharmacies of Australia Group, Axe Health Services and MyDNA reflects our commitment to affordable, innovative solutions. Guided by our values of Pioneering, Accountability, Collaboration, and Tenacity (our PACT), we foster a high-performing, values-led culture where people grow, support each other, and go above and beyond for our customers. At DBG, we are Defined by Good, because helping people feel better isn't just our purpose, it's our responsibility.

About The Role
As a Senior Technical Support Engineer at DBG Health, you'll troubleshoot, maintain, and upgrade IT systems while mentoring junior engineers. This is your chance to tackle complex technical challenges, ensure seamless operations, and make a real impact across our Melbourne or Sydney teams.

Role & Responsibilities

• Provide Level 1 & 2 desktop and remote support for onsite, offsite, and other office staff, including iPhone/iPad support.
• Manage device enrolment, staff onboarding/offboarding, and IT asset management for assigned offices.
• Troubleshoot, escalate unresolved issues, and maintain high-quality ticketing system responses.
• Support meeting room technology and ensure smooth day-to-day workplace IT operations.
• Assist with IT and systems projects, including testing, deployment, and ad-hoc project tasks.
• Create and maintain technical documentation, user guides, and process documentation.

Skills & Experience:

• Strong technical skills in Windows 10/11, MacOS, Microsoft 365, and Apple iPhone/iPad support.
• Proven desktop support and IT helpdesk experience, including remote support and device setup.
• Excellent problem-solving, troubleshooting, and analytical skills, with attention to detail and quality.
• Highly developed interpersonal, communication, and organisational skills, able to manage multiple tasks and build strong relationships across all levels.
• Experience in administrative/project support, asset management, and delivering IT projects efficiently.
• Desirable: formal IT training, exposure to different hardware models, and/or tertiary qualifications in IT or related fields.

Benefits & perks:
At DBG Health, we offer more than just a job - we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. DBG Health is Defined by Good. Our purpose is to create a world where feeling better is a right, not a privilege. Millions of people rely on us for access to affordable products and services that make them feel better. This is more than just a goal. It's our responsibility.

• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it's designed for people of all fitness levels.
• Generous parental leave scheme - ask us about it
• Access discounted private health insurance through Australian Unity, AIA Health of NIB
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
• Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
• Explore the option of paying for your vehicle costs through novated leasing

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.