Travel Consultant

6 days ago

Broadbeach, Australia Ignite Travel Full time $60,000 - $120,000 per year
Job no: 515722
Brand: Ignite
Work type: Full time
Location: Queensland
Categories: Leisure Travel & Retail

Experienced Travel Consultant - With a passion for air - Work from home/Hybrid OTE $85k+

We are looking for experienced Travel Consultants who has a passion for air. This role is ideal for a Retail or Corporate consultant looking for a change and opportunity to work with Australia's leading Cruise package specialist - MyCruises.

Our air consultants manages the air elements of our bookings bookings after the initial sale. You will be expected to coordinate airfares for pre-packaged bookings and using your air fare knowledge present the best options for our customers using some of the worlds well known airlines.

Specific Duties:

· Coordinating airfares for pre-packaged cruise bookings

· Managing customers flight deviation requests

· Upsell cabins where required to premium economy, Business and First.

· Ensuring frequent flyer details/ baggage/meals and seating allocation requests are in place at the time of booking

· Ability to search and book complex itineraries(stopovers/surface sectors etc )

· Understanding clients' needs and requirements and offering the best itinerary within budget requirements

· Sound travel industry product and cruise destination knowledge (advantage)

· Deliver timely and accurate details to ensure a smooth after booking journey

· Completing administrative functions associated with the position in an accurate and timely manner

· Ensuring Company policy and procedure is followed

Key Competencies:

· Time Management

· An ability to use a GDS

· productivity targets within allocated time

· Highly motivated, self-starter, organised

· Ability to work to deadlines and manage priorities

· Ability to work without supervision

· Innate ability to interpret customer demands and service proactively

· Attention to detail.

· Solutions orientated, positive attitude and approach

· Strong customer service ethic

· Ability to solution sell and deliver upsell targets

· A deep belief that what you are offering is the best available in the market

Key Qualities:

· Customer focused

· Ability to interpret customer requirements.

· Positive attitude and an ability to work in a team

· Strong written and verbal communications

· Autonomous and able to make decisions within delegated authority

· Able to follow instructions and deliver best possible outcomes to the customer.

· Quality orientated.

System requirement (mandatory):

· GDS Amadeus (preferred) or Sabre/Galileo

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