Planning and Performance Manager

Are you a strategic thinker with a passion for improving transport performance and delivering smarter, data-driven solutions?

Transit Systems NSW is seeking a Service Planning and Performance Manager to lead our planning, scheduling, and performance analytics functions across Regions 2, 3 and 6.

About the Role

Location: New South Wales

Department: Operations

Reports to: Managing Director (NSW)

Employment Type: Full-Time

Package: Competitive salary including car allowance or company car, plus bonus payments

As the Planning and Performance Manager, you will play a pivotal role in shaping the future of our operations through performance analysis, strategic planning, and continuous improvement initiatives. You will focus on optimising service delivery, ensuring efficiency, reliability, and alignment with business objectives and Transport for NSW requirements.

You will work collaboratively across departments and with external stakeholders to develop insights, strategies, and recommendations that enhance network performance, inform business decisions, and support future growth opportunities.

Key Responsibilities

• Performance and Analytics:
  
  Analyse and report on operational performance data to identify trends, risks, and improvement opportunities that enhance service reliability, efficiency, and customer outcomes
• Strategic Planning:
  
  Develop and implement forward-looking strategies that align with business priorities, operational goals, and regional transport objectives.
• Business Improvement:
  
  Lead or support initiatives aimed at improving operational processes, resource utilisation, and performance outcomes through innovation and best practice.
• Operational Insights:
  
  Provide data-driven insights and recommendations to inform decision-making and optimise network planning and service delivery.
• Stakeholder Collaboration:
  
  Partner with internal leaders, operational teams, and external stakeholders, including Transport for NSW, to support planning initiatives and performance reporting.
• Reporting and Compliance:
  
  Ensure the delivery of accurate and timely performance reports, dashboards, and analysis that meet internal and external requirements.

About You

• Tertiary qualifications in Business, Transport Planning, Analytics, or a related discipline.
• Proven experience in operational performance, analytics, or transport planning.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Demonstrated experience working with performance frameworks, KPI reporting, and continuous improvement initiatives.
• Excellent communication and stakeholder engagement skills, with the ability to influence across teams and levels.
• Strategic mindset and a proactive approach to driving business outcomes.

Ready to drive performance, shape strategy, and make a real impact on public transport in NSW? Apply now and be part of our journey toward smarter mobility.

About Us

In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city's sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia's largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia's most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.

For more information about Transit Systems, please visit ourwebsite

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.