Finance Systems Support Analyst

We are seeking a Finance Systems Support Analyst to provide operational and technical support for our finance systems. This role ensures that systems are running smoothly, issues are resolved promptly, and enhancements are implemented effectively. Based in Sydney, you will be the first point of contact for finance system queries, working closely with Finance, IT, and third-party vendors to ensure system stability, accuracy, and compliance.

Key Responsibilities

• Act as the first point of contact for all finance system queries and incidents.
• Troubleshoot and resolve functional and data issues in a timely manner.
• Escalate complex technical issues to IT or system vendors as required.
• Monitor system performance and proactively identify potential risks or issues.
• Maintain user accounts, roles, and permissions in line with security policies and segregation of duties.
• Support critical financial processes such as month-end and year-end close.
• Perform data integrity checks and reconcile system data to financial records.
• Support the implementation of system upgrades, patches, and new functionality.
• Assist in requirements gathering for process improvements.
• Conduct and document system testing (UAT) and ensure smooth go-live transitions.
• Develop and maintain financial reports and data extracts for operational and compliance needs.
• Ensure accuracy and completeness of data across finance modules.
• Provide reporting support to Finance and other business stakeholders.
• Liaise with Finance, IT, and external partners to resolve issues and deliver improvements.
• Deliver user training and create process and system documentation.
• Communicate system changes and best practices to stakeholders effectively.
• Assist in the implementation of finance systems (ERP, automation tools), including data migration, UAT, and training support.
• Maintain a focus on process efficiency, control, and scalability.

Required Experience & Skills

• 2+ years experience practical experience supporting and administering D365 or similar and in depth knowledge of core functions.
• Experience managing user roles, security, segregation of duties and licensing
• Strong problem-solving and analytical skills.
• Good knowledge of finance processes (P2P, O2C, R2R, Fixed Assets).
• Excellent communication skills, with the ability to explain technical concepts in plain language.
• High attention to detail and commitment to data accuracy.
• Ability to work under pressure and manage competing priorities.
• Understanding of accounting principles and internal controls.
• Experience with system testing, UAT, and documentation.
• Basic SQL or report-writing skills (desirable).
• MB-920, B-310, MB-300 desirable.
• Experience in Power BI & Medius (desirable).

About Us

IPH Limited is the holding company for intellectual property ("IP") and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of approximately 1600 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines and Hong Kong. IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organisations, SMEs and professional services firms worldwide.

The IPH Group is committed to promoting and maintaining a workplace culture of shared respect to enable us all to feel valued and be the best we can be.

We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds. We remain committed to providing reasonable and fair adjustments to provide a positive, barrier free, transparent recruitment process and supportive workplace.

We kindly inform you that only shortlisted candidates will be contacted directly.

Successful candidates will undergo a standard pre-employment screening as part of the hiring process within the IPH Group. This process may include verifying key information such as your identity, qualifications, references, and criminal history. By submitting your application, you acknowledge that you may be required to complete any necessary background checks relevant to the role.