Senior Associate, Global Customer Care

Senior Associate, Global Customer Care, Sydney - 12 months contract

Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.

This role is responsible for providing support to a market-leading range of Healthcare products within the fields of wound management focusing on Smith & Nephew's Negative Pressure Wound Therapy portfolio.

What will you be doing?

• Manage and optimise telephone contact between customers and Smith & Nephew
• Determine and fulfil customer requirements and managing customer expectations (includes processing of customer orders, providing information on products, availability, pricing etc.).  This function involves a great deal of liaison with Divisional staff, internal operational staff and freight carriers, etc.
• Establish a preferred supplier relationship with key customers by being proactive in meeting individual customer requirements and adding value to our service.
• Continuously improve Smith & Nephew's service processes and operations by taking the initiative to identify and analyse problems, measure performance, co-ordinate action to improve processes, solve problems and eliminate causes of problems.
• Support field sales staff by efficient communication of relevant information and response to requests
• Respond and process customer complaints in accordance with the requirements of the Smith & Nephew complaints process.

What will you need to be successful?

• Proven experience and success track record in a similar customer service role
• Exposure to the medical devices industry preferred.
• SAP experience will be highly regarded.
• Strong written and verbal communication skills.

To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.

• Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website  
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement  
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day    
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program    
• Flexibility: Hybrid Work Model (For most professional roles)    
• Training: Hands-On, Team-Customized, Mentorship    
• Extra Perks: Discounts on fitness clubs, travel and more   ​

We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day.    Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into YouUnlimited, life, culture, and benefits at S+N.     

Explore our new website and learn more about our mission, our team, and the opportunities we offer.    

#LI-VS1

Stay connected by joining our Talent Community.

We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day.  

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.