Store Manager

1 week ago

Melbourne, Victoria, Australia Koko Black Chocolate Full time $104,000 - $130,878 per year

Be part of something iconic.
We're looking for an incredible Store Manager & Assistant Store Manager.
Koko Black is opening a spectacular new store in the heart of Crown Melbourne, and we're searching for a dream Leadership Team to bring it to life.

Whether you're a seasoned leader ready to take on a Store Manager role, or an ambitious go-getter excited to step into an Assistant Store Manager position — this is your moment to shine.

Join a passionate, supportive team where people come first, growth is real and chocolate is at the centre of everything we do.

Why you'll love being part of the Koko Black Leadership Team

  • Supportive team culture – values-led, fun and focused on your growth
  • Surrounded by chocolate – every day feels a little magical, enjoy a sweet 40% team member discount
  • Real career opportunities – we invest in and promote our people
  • An iconic location – be part of something big at Crown Melbourne

We're not just opening a store — we're creating an experience. And you'll be at the heart of it.

About the Roles

We're seeking energetic, inspiring and customer-focused leaders who will play a key role in launching and running our Crown Melbourne store. Whether you're stepping into the Store Manager role or supporting as an Assistant Store Manager, you'll lead from the front, nurture your team and deliver exceptional experiences every day.

Together, You'll

  • Deliver exceptional customer experiences – lead from the floor to bring the Koko Black journey to life across retail
  • Inspire and develop a high-performing team – recruit, coach, train and celebrate success to build a strong, values-driven culture
  • Maintain premium product presentation – ensure our chocolates, beverages and displays always meet the highest standards
  • Drive commercial success – support rostering, stock management, waste reduction and sales growth across the store
  • Champion operational excellence – ensure smooth daily operations, compliance with food safety and visual merchandising standards
  • Communicate and collaborate effectively – share updates, provide feedback and foster connection across the team and wider business

What You'll Bring

  • Leadership experience in retail, hospitality or food service
  • A natural ability to motivate and empower others
  • High standards for guest service and team culture
  • An eye for detail, a love for product and a get-it-done mindset
  • A sweet spot for premium chocolate
  • Due to our unique location, we would love to hear from applicants who speak Mandarin or Cantonese as a second language.

Be Part of Something Bigger

At Koko Black, we blend craft, curiosity and heart. We believe in creating meaningful moments for our customers and meaningful careers for our people.

If you're ready to take the next step, lead with purpose and help open one of Melbourne's most exciting new store locations, this is your sign.

Apply now
to join our Crown Melbourne Leadership Team.

Let's make magic – and chocolate – together.

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