Operations Associate

About Us

HelloRide is a leading micromobility provider committed to creating smarter, more sustainablecities. We're driven by a mission to transform short trips into safe, efficient rides that improve urban mobility for everyone. Our team brings together passion for innovation, technology, and sustainability to address everyday challenges with impactful solutions that support the communities we serve.

As we continue to expand, we're looking for motivated individuals to join us on our Journey. This role offers the chance to work on exciting projects, optimise processes, and contribute to the growth of HelloRide's operations.

The Role

As an
Operations Associate
at HelloRide, you'll play a key role in the success of our local

operations, helping to deliver a smooth and reliable experience for our riders. Based in

Brisbane and surrounding suburbs
, you'll work across a range of operational functions

including
project coordination, data-driven decision-making, and safety compliance
. This hands-on role supports both strategic initiatives and day-to-day execution, ensuring our programs run efficiently, safely, and at the highest standard.

Responsibilities

Operational Support & Efficiency

● Lead and execute key projects aimed at optimising city operations, ensuring adherence

to HelloRide's high standards for safety and performance.

● Monitor and analyse operational metrics, contributing data-driven insights to enhance

fleet availability, deployment efficiency, and service reliability.

● Work closely with management to ensure all team members adhere to Standard

Operating Procedures (SOPs) and continuously improve processes.

Stakeholder Engagement

● Act as the main point of contact between the local team and other departments,

including product, customer support, and finance, to support coordinated efforts and

address operational challenges.

● Collaborate with councils and community stakeholders to maintain strong local

partnerships and provide data as requested.

Warehouse & Fleet Management

● Oversee warehouse operations, ensuring optimal inventory management and equipment readiness.

● Track and report on fleet performance metrics, ensuring the fleet is well-maintained and

aligned with operational goals.

Safety & Compliance

● Promote a culture of safety by enforcing HelloRide's safety protocols and supporting

initiatives like #ScootSafe.

● Address safety-related issues and collaborate on campaigns that promote responsible

use of HelloRide services in the community.

People & Project Management

● Assist in recruiting, training, and onboarding new hires, ensuring team members are

well-prepared and motivated.

● Lead project initiatives focused on operational improvements, including restrictive

parking and event operations, working with cross-functional teams to enhance service

delivery.

What We're Looking For

● Bachelor's degree in Operations Management, Business Administration, or a related

field.

● 2+ years of experience in operations, logistics, or project management, preferably within

micromobility or a similar industry.

● Strong organisational skills, with the ability to manage multiple tasks and priorities in a

fast-paced environment.

● Proficiency with tools like G Suite, Excel, Slack, and experience with scheduling and

project management platforms.

● Excellent problem-solving skills, with a data-driven approach to optimising operations.

● A proactive team player with strong communication skills and an ability to collaborate

across departments.

Why Join HelloRide?

We offer a unique opportunity to grow your career in a fast-evolving industry, working alongside a passionate team committed to making a difference. If you're excited about creating

sustainable urban mobility solutions and want to be part of a mission-driven company, HelloRide could be the perfect fit for you

Apply Now

Send your Cover Letter and Resume to: ,Please address your email with the subject line:

HelloRide Operations Associate Application – QLD

We look forward to hearing from you