Housing Services Manager

2 days ago

Newtown, New South Wales, Australia Be Recruitment Group on behalf of Metro Housing Full time $80,000 - $120,000 per year

About the role

Metro Community Housing provides safe, affordable homes that help improve social and economic opportunities for individuals and families. Guided by the vision of a safe and secure home for anyone in need, Metro is a progressive, values-driven organisation recognised for its commitment to quality housing outcomes and strong tenant relationships.

The Opportunity

Based in vibrant Newtown, this key executive appointment works closely with the CEO to operationalise Metro's strategic plan and deliver high-quality, sustainable outcomes across housing services. Leading a team of around 6 staff spanning tenancy management and asset operations, the Housing Services Manager will strengthen compliance, service quality, and organisational performance.

You'll play a pivotal role in linking operational delivery with long-term strategy, ensuring Metro continues to deliver for its tenants while positioning the organisation for sustainable growth.

Key Responsibilities

  • Provide strategic and operational leadership across tenancy and asset management portfolios.
  • Partner with the CEO to implement business plans, financial sustainability measures, and growth initiatives.
  • Drive data-led decision-making, compliance, and continuous improvement under the NRSCH framework.
  • Lead and develop a high-performing, values-aligned team with a focus on wellbeing and accountability.
  • Strengthen organisational capability through digital transformation and effective governance.
  • Build strong partnerships across government, community, and sector stakeholders to enhance Metro's impact.

About You

You're a collaborative and strategic leader with a passion for social impact.

You'll bring:

  • Senior management experience in community or social housing, property, or a related sector.
  • A proven ability to lead multi-disciplinary teams and deliver operational excellence.
  • Strong understanding of NRSCH compliance, tenancy law, and WHS obligations.
  • Experience developing and managing and reporting against budgets.
  • Excellent communication, relationship-building, and stakeholder engagement skills.
  • Tertiary qualifications in Business, Social Science, or Property (or related field).

Why Join Metro?

  • Strategic leadership role reporting directly to the CEO.
  • Opportunity to shape Metro's next phase of growth and service innovation.
  • Competitive remuneration package including 12% superannuation and salary packaging benefits.
  • Flexible work arrangements
  • Collaborative and values-driven culture with strong leadership support.
  • Excellent Newtown location close to transport, cafés, and community amenities

For a confidential discussion, please contact Jenny Rosser on or email:

:

Click here for the candidate information pack:

You will be required to submit your:

  • CV
  • Cover letter (max 2 pages) outlining your experience in relation to the role, your motivation, and alignment to Metro's mission and values.

Position Description : Metro Housing Services Manager FINAL 1

PBA1

Please quote in application: Housing Services Manager (Head of Tenancy & Asset Services) via Pro Bono Australia.

Profession: #Management

Sector: #Homelessness_and_Affordable_Housing

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