Field Service Technician

Discover a career where care goes both ways

• Based in Macquarie Park with travel to sites throughout Sydney Metro & Regional NSW
• 7 Additional leave days per year + Fitness Passport
• Full Time Permanent Position
• $76,550 - $85,000 base + super + NFP packaging benefits

Exciting things are happening at Catholic Healthcare We've grown to 5500+ employees and in 2024 we celebrated our 30th year of providing care and services. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. Our vision is to support older people to live the life they choose through innovative person-centred models of care.

We are seeking a qualified Field Service Technician with strong technical proficiency, outstanding interpersonal abilities, and effective communication skills to support both on-site and remote operations. In this pivotal position, you will offer guidance and training to frontline staff and end users within Catholic Healthcare's Residential Aged Care facilities throughout Sydney Metropolitan and Regional New South Wales.

Your demonstrated experience in a similar position with a
min of Service Desk level 2 + 3 years' experience in Aged Care IT role
, your well-developed active listening and problem-solving skills, and your proactive approach together with your strong competency with IT hardware, software and communication technologies,
particularly android devices
, are essential to be considered for this position. Additionally, you will be required to hold a current Drivers Licence and have your own vehicle. (Km's will be reimbursed where travel is required)

Your days will include

• Providing technical and project support, remotely and on-site
• Build, configure and on-site deployment of new hardware and UI apps
• Travel to sites for deployment and testing within education and go live time frames
• Providing informal training to end-users on new android-based technologies being deployed to replace end of life equipment and services
• Post implementation support by responding to assigned incidents and requests using the CHL IT Service Management system, recording progress and resolution
• Provide ongoing support, follow-up and implementation of training or other technology tasks
• Liaison with internal stakeholders onsite including Residential Managers, Front line, maintenance staff

The ideal applicant will have an engaging personality with a genuine interest in providing support to those with a non-technical mindset, in a calm, personable and professional manner in addition to;

• Bachelor of Information Technology (BIT) or higher
• Min 3+ years demonstrated experience in Aged Care IT team
• Experience working as part of a project team, delivering to fixed deadlines
• Ability to clearly understand and interpret policies, instructions, and procedures
• Strong competency in the use of Microsoft Applications & systems including Microsoft Azure
• Programming/Scripting Languages: C, C++, Python, PowerShell, Java, JavaScript, HTML
• Mitel, Active Directory, PowerBi, Microsoft 365, Blanco experience – highly desirable
• Strong technical competency with IT hardware, software, and communication technologies particularly android OS
• Hold a current NSW driver's licence (must have own car)
• Ability to travel and work after hours when necessary
• Strong, demonstrated analytical and problem-solving skills
• ITIL v4 Foundation certificate - desirable
• Willingness to obtain Police report and NDISWC

What we can offer you as an employee of Catholic Healthcare

• Not-for-profit tax benefits - pay less tax
• Fitness Passport - discounted gym benefits
• Paid Parental leave
• Paid Family leave, additional days off each year
• Long Service leave after 5 years
• A values-based organisation that welcomes applicants from all faiths and backgrounds

If you're looking for a role where you can make a positive impact in a rewarding organisation like ours, we'd love to hear from you.

Apply online now

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.