Call Center Operator

Are you an experienced Service Advisor tired of being run off your feet in the workshop? Ready for a change of pace – but still want to stay in the automotive industry, use your skills, and earn great money?

Off the Floor, On the Phone | No More Long Hours

The Autopact Business Development Centre now has an excellent opportunity for you to come and join a company that is making our mark on the industry with plans for future growth Working in a dynamic team environment based at our Queensland Call Centre in Nambour, we are seeking candidates who want to grow and develop, offering long term career opportunities in a fulltime capacity role.

Join the Autopact Business Development Centre and step into a professional, phone-based role where your customer service expertise still shines – without the long hours or physical demands of the dealership floor.

This role has the ability to earn $85,000 OTE per annum for the right candidate.

This role is ideal for an individual with prior experience as a Service Advisor or Service Receptionist and is looking for a career change within the Automotive Industry. This role requires the ability to deliver exceptional customer experiences, while in a non-customer facing setting. Call Centre experience is not necessary, just the ability to explain the value of services and create customer satisfaction

The Opportunity:

In your role as a Call Centre Operator, you will be servicing both inbound and outbound calls and will be responsible for:

• Proactively contacting customers when their vehicles are due for service
• Answering inbound calls with a strong focus on customer service
• Responding to marketing & electronically generated enquiries
• Maintaining current and accurate customer information
• Building and maintaining strong relationships with our customers
• Administrative support including data administration & management

Our ideal candidate will possess the following:

• A strong customer service and/or call centre background is essential.
• Prior experience as a Service Advisor will be highly regarded
• Proven ability to build and maintain customer relationships
• Self-motivated to meet and exceed targets
• Ability to actively engage customers over the phone
• Strong computer skills and the ability to learn new systems quickly
• Enthusiastic and adaptive team player
• Phone sales experience preferred but not essential

Why You'll Love This Role

• $85K OTE – Your knowledge and experience are rewarded
• No more standing all day – Enjoy a comfortable, seated environment
• Better hours – Say goodbye to early starts and late finishes
• Career growth – Long-term opportunities with a national dealer group
• Supportive team culture – with structured onboarding
• Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.

If you've been looking for that long term opportunity to be part of a high performing business that looks after its people, then do not hesitate to make a confidential application.

Autopact Business Development Centre is part of the Autopact Group, where excellence drives our 33 dealerships along the eastern seaboard, representing 39 of Australia's top vehicle brands.

Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

At Autopact Group diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.