Regional Manager

Regional Manager - West 6 month fixed term contract

• Free Myki
• Be the face of V/Line in Ballarat
• Build strong relationships with community groups

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Regional Manager for the West, you are integral to the success of V/Line Customer Operations Group.

The Regional Manager is responsible for the management and leadership of all station and conductor staff across the North-East Region. Your success in this role will be seen in the delivery of safe, customer-focused services and effective, progressive stakeholder relationships. You will be a key stakeholder in projects throughout the corridor, including station upgrades and regional improvements.

Responsible for the strategic operational management of the West Region, your main areas of responsibility are:

• Finance and business operations.
• Safety and operational risk.
• Site management in emergency situations.

This is a true people leadership role, where you will:

• Mentor & coach current leaders within your team to be able to work with Station staff, Conductors, and Managers to ensure efficient and effective delivery of services.
• Work cooperatively and effectively in the industrial environment to achieve business outcomes.
• Build and maintain the trust and confidence of key internal & external stakeholders.
• Ensure V/Line has positive media coverage.

We will support you with professional development opportunities and our constructive, positive, and effective team culture.

This work is complex, interesting, and engaging, and is a true career opportunity for a skilled people leader who is looking to advance their career and contribute to the Victorian community.

About you

The day-to-day operations of the station, working directly with frontline staff, are the focus of this role. You must be an accessible, approachable, and effective communicator.

We are investing in you for your people leadership and strategic planning capabilities, preferably from your career in rail or another transport environment. Whether you are from the transport space or any other profession, you will be operationally well supported by our highly skilled and collaborative management team.

Our ideal candidate will possess the following:

• Extensive leadership experience managing teams, preferably in senior roles, including geographically dispersed teams.
• Proven experience in developing and maintaining partnerships across industry, government, and community to drive key strategies and enhance customer experience.
• You excel at motivating people, especially amidst change and unprecedented service growth.
• Tertiary qualifications in rail operations, business, or logistics are desirable but not essential.
• Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.

If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023