Quality Assurance Specialist

Who We Are
Australian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages distribution networks, transmission pipelines and storage capacity. AGIG recently grew to over 1300 employees. We also manage a large contractor workforce, who provide both specialist and operating and maintenance services on AGIG's gas distribution networks.

Our business is actively participating in the energy transition by delivering the natural gas needed today and advancing solutions for the future. Our Net Zero goal and emissions reduction targets outline our ongoing commitment to a sustainable energy future. We know that to deliver our net zero goal in a timely, affordable and reliable way for all customers, a diverse range of energy supply is needed. We will continue to work with customers and stakeholders to deliver and develop the energy infrastructure solutions essential to lowering emissions – including through natural gas, renewable gas and carbon capture and sequestration solutions.

About The Opportunity
Are you a meticulous professional with a strong background in contract compliance and audit management? We are looking for a Quality Assurance Specialist to join our team and ensure the highest standards of operational efficiency and service delivery. In this role, you will be responsible for overseeing the audit process, managing the document lifecycle, and providing essential support to our investment management function and various contract-related processes.

Key Responsibilities

• Manage and maintain the annual audit plan, conducting audits and ensuring prompt resolution of any identified issues.
• Oversee the development and maintenance of Business Process documents and contract communications from a Service Delivery perspective.
• Assist in reviewing and improving the Service Delivery Plan and associated business processes to enhance operational efficiency.
• Facilitate the resolution of customer concerns and support the implementation of required actions to ensure compliance with contractual obligations.
• Provide assistance in budget management, operational reporting, and supporting the financial and end of month processes for the contract.
• Contribute to the development and implementation of IT solutions that enhance operational effectiveness and reduce costs.
• Attend operational performance meetings to monitor compliance and identify business process improvement opportunities.

About You

• Proven ability to lead by example, setting high standards in behaviour and values.
• Strong track record of building and managing effective internal and external relationships.
• Expertise in developing business workflows and procedures.
• Experience in managing internal audit programs and conducting audits.
• At least 5 years of experience in utility operations.
• Proficiency in process and documentation management.
• Excellent command of Microsoft applications and SAP.
• Strong understanding of compliance and service delivery standards.

What We Offer

• We are proud to be recognised as an inclusive employer by Diversity Council Australia, and our commitment to diversity and inclusion has earned us recognition in Join us to be part of a team that values and celebrates differences, ensuring that everyone's voice is heard and respected.
• AGIG is proudly recognised by WORK180 as a committed and supportive employer of choice for women, reflecting our dedication to creating a diverse, inclusive, and equitable workplace.
• Dive into a culture that supports the community through the Community Partnerships Program: with 2 paid volunteer leave days across the year, join a team that has dedicated over 1,900 volunteer hours, and collectively raised more than $100,000 through donations, fundraising and our dollar matching program.
• Bonus incentive program.
• A range of flexible working arrangements and leave options, including three additional leave days and to option to purchase two weeks of additional leave each year.
• 20 weeks paid parental leave for primary carer.
• Professional Development opportunities to support your career growth.
• Wellbeing and Inclusion program including Employee Assistance Program, annual flu vaccinations and access to free annual health checks.
• Join in on social activities through our AGIG Social Club.
• Range of rewards and recognition activities across the company.
• Salary Continuance Insurance.

AGIG is committed to a workplace that promotes and recognises the diversity of its employees and the broader community that we serve by applying the principles of equity, fairness and transparency. A diverse and inclusive workplace is consistent with achieving AGIG's values of Trust, Accountable, Care and One Team.
Interested in this opportunity but are unsure of meeting all the requirements? If this role excites you, we strongly encourage you to apply - your unique skills and experience could be exactly what we need
We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island peoples, people from culturally diverse backgrounds and people with disabilities.
As part of the recruitment process, candidates will be required to undertake background checks which include reference checks, police check and a pre-employment medical.
Applications Close:
4.00pm, 16th January 2026