Managed Services Lead

1 day ago

Macquarie Park New South Wales, Australia Harvey Robinson Pty Ltd Full time $120,000 - $180,000 per year

Managed Services Lead

Drive Growth & Delivery | Macquarie Park | Leadership Role

Are you ready to step into a leadership role where you can make an impact in a growing MSP?

We're looking for a confident communicator & client-facing leader who understands the MSP environment and can guide a team to deliver excellent outcomes.

Whether you're an established Managed Services Lead or an experienced Service Delivery Manager / Team Leader ready to take the next step, this role offers the platform to grow your leadership career.

Why this role?

  • Lead, mentor & develop a high-performing service & project team
  • Take responsibility for SLA performance, client satisfaction & consistent service delivery
  • Manage day-to-day operations across multiple client accounts
  • Support business growth by collaborating with sales & pre-sales teams
  • Drive process improvements, efficiency & operational excellence
  • Thrive in a hands-on role blending leadership, client engagement & commercial awareness

What you bring:

  • Experience in Managed Services / Service Delivery within an MSP (must-have)
  • Proven ability to lead or mentor a team in an MSP
  • Strong client-facing skills with confidence and gravitas
  • Track record of delivering service excellence & managing client relationships
  • Passion for team development, operational improvements & driving accountability
  • Exceptional communication & stakeholder management skills
  • Must hold Australian Permanent Residency (minimum requirement)
  • Commercial awareness (budgets, profitability, forecasting) desirable

This role is ideal for someone who has either already led a Managed Services team or is ready to step up from a Service Delivery/Team Lead position. You'll be supported to succeed but trusted to operate with autonomy.

If you're looking for a chance to lead a talented team, grow your leadership skills, and make a real impact, we'd love to hear from you.

**This is your chance to step up, lead a critical business unit, and make a real impact in a company that values ownership, innovation, and results. Within 12-36 months, this role will see promotion into Head of Managed Services.

Apply now for immediate consideration.**

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