Customer Service Assistant

2 weeks ago

Underwood, Queensland, Australia Mabrouk & Sons Full time $49,900 - $82,909 per year

The Role

We're looking for a friendly and enthusiastic Customer Service Assistant to join our Underwood team. This role is perfect for someone who enjoys helping people, creating a positive shopping experience, and being part of a supportive team.

Key Responsibilities:

  • Greet and assist customers with warmth and professionalism.
  • Take customer orders in-store and over the phone, ensuring accuracy and efficiency.
  • Handle sales transactions and operate the POS system.
  • Maintain a clean, well-presented, and well-stocked shop floor.
  • Support butchers with packaging, displaying, and preparing products.
  • Provide product knowledge and recommendations, including cooking tips and meal ideas.
  • Uphold food safety and hygiene standards.

About You:

  • A people person – approachable, positive, and friendly.
  • Customer service or retail experience preferred (but not essential – we'll train the right candidate).
  • Strong communication skills and attention to detail.
  • Reliable, punctual, and able to work well in a team.
  • Respectful and understanding of halal practices (training provided).

What We Offer:

  • Competitive pay and staff discounts on premium halal products.
  • A welcoming, family-oriented workplace.
  • Opportunities to grow within a national, expanding business.
  • Training and support to help you succeed in your role.

Location: Underwood, QLD

Job Types: Full-time, Part-time, Casual

Pay: $49,900.00 – $82,509.75 per year

Benefits:

  • Employee discount
  • Employee mentoring program
  • Salary packaging
  • Visa sponsorship

Work Location: In person

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