Client Care Representative

1 week ago

Hillarys, Western Australia Sonova Full time $45,000 - $65,000 per year

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Hillarys, Australia

Client Care Representative | Clinical Administration | Hillarys

159734

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Hillarys, WA.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent position, working 3 days per week Wednesday - Friday 9:00am to 5:00pm.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

  • Welcoming our clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics
  • Learning and competently using a range of software and applications

What do you need to be successful in this role?

  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/admin

What's in it for you?

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Paid Parental Leave
  • Uniform Allowance
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you

#LI-AK2

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

  • Client Care Representative

    1 week ago

    Hillarys, Western Australia Connect Hearing Full time $60,000 - $80,000 per year

    Love interacting with people and providing 5-star customer service?Want to make a difference in people's lives?Looking for a role with purpose and potential?We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Hillarys, WA.You will play an important role within our business providing...

  • Laser & Skin Therapist | Whitford City

    10 hours ago

    Hillarys, Western Australia SILK Laser Clinics Full time $70,000 - $120,000 per year

    Are you ready to be part of a team that's Better Together, strives to Wow Our Customers, Owns Their Impact, and always Does It with Heart?Join us at SILK Laser Clinics, where our values are the foundation of everything we do – from our advanced treatments to the way we care for our clients and each other.About the RoleWe're looking for a passionate and...

  • Dental Front Office/Dental Assistant

    2 weeks ago

    Hillarys, Western Australia Australasian Dental Group Full time $60,000 - $90,000 per year

    A rare opportunity has arisen for a Dental Front Office/Dental Assistant to join our busy dental clinic at Whitfords Dental Centre.As the successful applicant, your role is to apply a set of core duties, a positive attitude and professional energy toward client services for an established fully engaged client-base. We are looking for an applicant who can...

  • Haircare Retail Sales Consultant

    1 week ago

    Hillarys, Western Australia Price Attack Whitfords Full time $30,000 - $45,000 per year

    Ready for a fresh start with an owner and team that values you?Culture and atmosphere are our top priorities, we believe they're the foundation of a happy, healthy workplace.About the role:You'll work with leading haircare brands such as ColorWow, Alfaparf, Pump, K18, Olaplex and many more. Your role will be to deliver outstanding service, understand each...

  • Client Care Representative Clinical Administration Hillarys

    4 days ago

    Hillarys, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Merchandiser (Planogram)

    1 week ago

    Hillarys, Australia BIG Brand Influence Group Full time

    Ongoing casual hours - Work close to home - Flexible hours across the week As a **Planogram Merchandiser,** you will execute planogram/relays whilst maintaining relationships with stores and retail management on an ongoing casual basis, helping Brand Influence Group (BIG) support Australia’s major retailers. **About the Role**: Approximately **20-30...

  • Johnny Bigg

    6 days ago

    Hillarys, Australia JOHNNY BIGG Full time

    We are a fast paced, high volume men's fashion wear brand with a strong presence in the market place. We pride ourselves on good customer service and constant dedication to producing and delivering high quality men's wear. Do you love Retail and are passionate about providing the best possible customer service experience? Do you want to work for an employer...

  • Clinician

    1 week ago

    Hillarys, Australia Sonova Full time

    Hillarys, AustraliaClinician - Nedlands/Hilarys - Join our passionate team in their mission to make a positive difference in our clients’ lives through better hearing!- We have a great opportunity for a qualified Audiologist or Audiometrist to join the team at our busy hearing clinics in WA located at Nedlands and Hilarys.- This is a permanent full-time...

  • Haircare Retail Sales Consultant

    6 days ago

    Hillarys, Australia Price Attack Whitfords Full time

    Brand new store - Price Attack Whitfords is looking for a highly motivated individual with excellent sales skills and a passion for all things hair! Working with major hair care brands such as Matrix, Alfa Parf, **NAK**, Pump, **K18** & **Olaplex **and many others. You will be devoted to delivering outstanding service to our fabulous clients through...

  • Receptionist Whitford City

    14 hours ago

    Hillarys, Australia SILK Laser Clinics Full time

    Ready to Be the Face of a Team That’s Better Together? Do you thrive in a fast-paced environment, love connecting with people, and want to be part of a team that Wows Our Customers, Owns Their Impact, and Does It with Heart? Join us at SILK Laser Clinics where our values shape everything we do—from our advanced treatments to the way we care for our...

  • Optical Assistant/ Optical Dispenser

    14 hours ago

    Hillarys, Australia ProVision Full time

    **ABOUT US** We are a family owned and operated practice, located North of the river, that has been providing quality vision care to the West Australian community for nearly 20 years. We place an emphasis on professional and individual and personal care and are committed to delivering continued exceptional service. **ABOUT THE ROLE** We are seeking a...

  • Receptionist/administration Assistant

    2 days ago

    Hillarys, Australia Proactive Physiotherapy & Pilates Full time

    Proactive Physiotherapy & Pilates are hiring a casual receptionist/admin staff to join the growing team at Proactive in Hillarys. We are a vibrant, friendly and supportive allied health clinic offering Physiotherapy, Remedial massage and Pilates services. We are seeking someone who will strive to provide a warm, welcoming and professional customer service...

  • Receptionist/administration Assistant

    2 days ago

    Hillarys, Australia Proactive Physiotherapy & Pilates Full time

    Proactive Physiotherapy & Pilates are hiring a casual receptionist/admin staff to join the growing team at Proactive in Hillarys. We are a vibrant, friendly and supportive allied health clinic offering Physiotherapy, Remedial massage and Pilates services. We are seeking someone who will strive to provide a warm, welcoming and professional customer service...

  • Receptionist/administration Assistant

    2 weeks ago

    Hillarys, Australia Proactive Physiotherapy & Pilates Full time

    Proactive Physiotherapy & Pilates are hiring a casual receptionist/admin staff to join the growing team at Proactive in Hillarys. We are a vibrant, friendly and supportive allied health clinic offering Physiotherapy, Remedial massage and Pilates services. We are seeking someone who will strive to provide a warm, welcoming and professional customer service...