Customer Service Advisor

About Us

Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

We have over 1,300 team members at Sportsbet but as part of the Flutter Group, we're a true global player.

Committed to Responsible Gambling

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

About The Role

At Sportsbet, we're passionate about our customers, and we're looking for people who share that same energy. Join our Darwin-based Contact Centre in a casual role and get amongst the action during some of the biggest moments in sport - from the AFL and NRL seasons and finals through to the iconic Spring Racing Carnival.

As a Casual Customer Service Advisor, you'll be part of a high-performing team that delivers "best in class" service and creates unforgettable experiences for our customers. You'll be right in the thick of it during peak sporting periods, helping Aussies enjoy their favourite events, all while gaining access to excellent training and career development opportunities.

Please note: Shifts will vary and will include evenings, weekends, and public holidays. We're especially looking for team members who are available during our busiest seasons, AFL, NRL, and Spring Racing.

Responsibilities Include:

• Handling betting inquiries and providing general customer support across multiple channels; phone, email, and live chat.
• Solving customer problems efficiently with a focus on detail and delivering great outcomes.
• Logging clear, concise notes in our customer database.
• Learning new systems quickly and always keeping the customer front of mind.

What We're Looking For:

• You must be a citizen, permanent resident, or hold a visa that allows full-time work
• Previous customer service experience is essential and contact centre experience is a big plus.
• You'll have excellent verbal communication skills as this is a phone-based role
• Availability to work evenings, weekends, and public holidays is essential, especially during key sporting events.

You'll need to be available for 3 weeks of full-time training commencing 16th July, including Saturdays & Sundays.

If you're ready to bring your passion for sport and service to a fast-paced, fun, and supportive team, we want to hear from you

The Perks

We work hard and play hard, so along with competitive rates, here's some of our other perks:

• Genuine flexibility with a hybrid working policy
• A vibrant office environment with Table Tennis and Pool tables, Massage Chairs and enough TVs to watch all live sport, overlooking the Darwin Racecourse
• Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift
• Regular office competitions and catered major events (think AFL/NRL Grand Finals, Superbowl, Melbourne Cup Day)
• Career development opportunities
• Access to our Employee Assistance Program and a Circle In membership

Our Focus on Diversity, Equity & Inclusion

We're an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you'd like to discuss this in more detail.

If you think you'd be a great fit but don't necessarily meet everything in the job description, please still get in touch.

Read more about our contribution to Flutter's global Positive Impact Plan.

Need To Work Flexibly?

We know flex means different things to different people, let us know how we can support you to be your best.

Ready to bring excitement to life? Apply now