Member Solutions Specialist

5 days ago

Geraldton, Western Australia Royal Automobile Club of WA Full time $60,000 - $90,000 per year

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Your Opportunity

As a Member Solutions Specialist in Geraldton, you will be the face of RAC in your local community spending time with our members, face to face and over the phone. During your working day, Monday to Friday 8.45am - 5.15pm (37.5 hours per week), you will be listening to their needs, provide tailored solutions and help them make the most out of their RAC products and services.

You'll be set up for success with a fully paid, in-depth structured training program, starting 3rd December, directly delivered virtually to you by our professional Learning and Development Advisors.

What will you be doing:

  • Meet with members in person or via phone/email to understand their questions and enquiries about their current membership.
  • Provide support and accurate general advice or up to date information on products and services.
  • Building and maintaining relationships with members recommending products tailored to suit their individual needs

What we are looking for:

As a member-based organisation, alignment to our values is essential, in addition to:

  • A seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.
  • Experience in working to & achieving KPI's/ targets individually & as part of a team.
  • Ability to adapt & flex within a changing work environment.
  • Excellent communication skills with the ability to listen & relate well to others. Ability in demonstrating empathy and resilience in assisting members in difficult situations
  • Strong computer literacy and ability to use many applications at once whilst having conversations
  • Embrace and participate positively in change

What can we offer you?

  • Secure a full-time, permanent position working within your local community
  • Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • An inclusive & supportive environment, enabling all abilities to strive for success.
  • Professional career development & ongoing training.
  • Generous discounts on home, contents & car insurance, plus free roadside assistance.
  • Member benefits & opportunity to join a very active Social Club.
  • We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.

Submit your application to join our team by clicking on the Apply Now button and sending us your current resume

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

BetterJourneysRAC
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