Health Concierge Clinician

5 days ago

Melbourne, Victoria, Australia Medibank Private Limited Full time $60,000 - $80,000 per year

Your career in healthcare made personal

At Medibank we've recently unified our health services under one brand – Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The Opportunity

As a Health Concierge Clinician, you will connect with predefined cohorts of Medibank members, delivering a phone-based support service at varying points of members' health journey by providing clinical, emotional, and practical advice, and where relevant, to educate members about other Amplar Health/Medibank offerings relevant to their needs.

You will also assist and empower members in navigating the health system and offering support, link them to support services and resources and provide relevant collateral within the scope of the program.

  • We have permanent part time and full time FTE) positions available.
  • After training you can choose to work from home or in one of our offices or a combination of both.
  • Your working days will be rostered across the hours of 9-6 pm (Melbourne local time) Monday to Friday.
  • Please note, you will need fast, reliable internet and appropriate workspace to ensure privacy whilst working.

About You

The ideal candidate will have a passion for customer service with strong interpersonal skills displaying empathy and a thoroughly engaging phone manner. You have a focused mindset to deliver exceptional service to Medibank members via the phone. Self-motivated and proactive, you are comfortable working to KPIs and targets.

Additionally, the candidate will bring:

  • Minimum 2 years' post qualification experience in Australia
  • Strong computer skills, including experience using multiple systems and the ability to learn new operating systems.
  • Degree in health: you are either a Registered Nurse ( DIV 1) , Physiotherapist, Occupational Therapist, Exercise Physiologist, Pharmacist or Dietitian with  a general AHPRA or relevant registration,
  • Previous customer service or telephone-based experience, using SharePoint and Verint will be advantageous, however not necessary.

Learn more about Amplar Health at 

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at  To learn about our commitments and employee experiences, go to

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

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