Controls Analyst, Pacific

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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Controls Analyst to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Business Operations

As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success.

How you will create an impact

The Controls Analyst will support execution of controls assurance program within our Pacific Operations team supporting Australia and New Zealand.  This role reports directly to the Operations Risk & Controls Manager and works closely with business, operations, legal, compliance, risk, and internal audit teams.

The ideal candidate will have a strong interest in learning the organization's operations and collaborating across teams to improve internal control effectiveness.

Key accountabilities will include but not limited to:

• Work closely with business, process, and systems teams to maintain control registers controls, including identifying new controls, challenging control design, and supporting control deficiency remediation.

• Perform monitoring and testing activities to validate the design and operating effectiveness of controls.

• Create and maintain process flows with control activity overlays for operational risks and regulatory obligations.

• Continuously engage with process owners to understand core insurance processes, systems, and data flows, including impact awareness of business process and system changes.

• Perform root cause analyses and support control design remediation strategies to address issues raised by Audit, Compliance or Self-Identified; along with participating in meetings with assurance functions to close action plans.

• Participate in team meetings to collaborate and solve control problems, address team questions, and improve the team's knowledge of the organization, risks, and control governance.

• Prepare schedules and reports using Excel and PowerPoint to support the administration of the controls assurance program and summaries of control testing results.

• Lead ad-hoc requests for information gathering, risk assessment, control documentation, remediation planning / control design, and monitoring efforts, when needed.

What you'll need to succeed

• BS/MS degree in Business, Finance, Accounting, Risk, or related experience preferred.

• 2-5 years business experience, preferably with general insurance knowledge and prior audit experience.

• Business acumen with a passion for innovating and driving improvement.

• Experience with risk assessment practices and internal control principles.

• Good organizational skills with ability to prioritize tasks to completion within deadlines.

• Ability to analyze business processes and clearly articulate observations and recommendations.

• Ability to work independently and within teams.

• Proficient Excel skills to analyze and summarize data and PowerPoint to present results.

• Good communication and presentation skills, with the ability to facilitate meetings and discussions.

Ready to make a bigger impact? We look forward to reviewing your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to   

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