Customer Service Officer

We Are East Gippsland Shire
East Gippsland is a natural playground with over 21,000 square km of land including high country, nine national parks, two significant marine parks, Australia's largest navigable inland lake system and stunning coastlines included

East Gippsland Shire Council is a large regional council covering 10% of Victoria. With a workforce of passionate community members, EGSC offers challenging and rewarding skills development and the ability to work with a range of teams across a range of locations.

Mallacoota is a small, coastal town located in the far east area of Victoria and has a population of approximately 1500 residents, which has been known to quadruple during the Christmas period. The popular tourist destination offers many things to enjoy, and is a popular spot to boat, snorkel and explore the Croajingalong National Park.

A unique blend of nature, culture, and recreational opportunities, East Gippsland Shire is a captivating destination for those looking to broaden their skills whilst enjoying an enviable lifestyle.

The Opportunity
As a Customer Service Officer, you'll be the first point of contact for the community, helping people in person, over the phone, and online with accurate and timely support. You'll handle payments, deliver library services and programs, manage site bookings, and customers get what they need quickly and accurately.

Key Responsibilities

• Provide accurate, timely service across centres, call centre and online channels
• Resolve customer queries at first contact using Council systems and databases
• Handle payments, perform end-of-day balancing and prepare banking reports
• Support library services including shelving, circulation and program delivery
• Maintain professional presentation of reception and public display areas
• Assist with bookings, facility maintenance and general administrative tasks

This is a
part time 0.6EFT
position covering a period of leave for up to 12 months.

You Will Be Required To Work
Mondays and Tuesdays - 9am to 2pm

Wednesdays, Thursdays and Fridays - 1pm to 5pm

Things You're Proud Of (Key Selection Criteria)

• Minimum 2 years' experience in a customer service industry
• To have a passion to deliver the best service with a focus on delivering high resolution at the first point.
• Use initiative and problem-solving techniques for the best customer and business outcomes.
• Excellent numeracy, cash handling, balancing and end of day banking experience.
• Well-developed knowledge of the East Gippsland Shire, region and/ or services.
• Excellent keyboard skills and experience with Microsoft software; Internet; and database products.

If successful, you will need to undertake a police check and hold a current and valid employee Working with Children Check. You must have a current, valid Victorian drivers' license and be legally entitled to work in Australia.

Excited?
We want to hear from you Please submit:

• A cover letter
• A current resume including, experience, qualifications, and 2 referees.
• A statement addressing each of the key selection criteria.

Applications close at
11.59pm
on
Sunday, 7 December 2025
Questions? For a confidential discussion about the position or to learn more, please contact
Neil Richards, Team Leader Orbost and Mallacoota
on

.

East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.