Manager, Customer Experience

2 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $150,000 per year

Job Description

  • Shape content strategy that positions Westpac as a market leader
  • Drive customer engagement through insight-led storytelling
  • Work with senior stakeholders across Commercial Banking

What's the role?
We're looking for a Manager, Customer Experience & Content to shape and deliver insight-led content that positions Westpac Commercial Bank and our bankers as industry experts. In this role, you'll transform research, banker insights, and market trends into high-impact content strategies amplified across internal and external channels. Your work will directly support customer engagement, NPS uplift, and our ambition to be Australia's #1 Business Bank.

What do I need?

  • Proven experience in content or communications, ideally within financial services
  • Skilled in developing engaging content across formats (e.g. reports, video, infographics)
  • Strong research and analytical skills to uncover content opportunities
  • Confident briefing agencies and managing end-to-end content delivery
  • Excellent communication, planning and stakeholder engagement skills
  • A passion for creating relevant content that drives real customer impact

Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
"People with Disability and/or needing Accessibility Requirements"
page on our website .

We're all about helping our people grow and succeed. Whether you're a current employee, trainee, or intern, we're committed to your career development Check out our FAQs and internal support resources here.

  • Senior Customer Experience Advisor

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Experience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...

  • Senior Customer Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

    About UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a talentedLearning Experience Designerto design and deliver...

  • Customer Experience Manager

    2 days ago

    Sydney, New South Wales, Australia The Nudge Group Full time $90,000 - $120,000 per year

    Customer Experience Manager, Sydney basedThis is a career defining chance to join a startup environment which benefits from the financial and operational backing of a world class organisation. You will help shape the future of our company as it quickly scales through significant milestones, enabling you to supercharge your professional and commercial growth...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Doshii Full time

    OverviewCustomer Experience Manager role at Doshii. Doshii helps hospitality venues integrate apps and their POS systems to reduce double-handling, errors, admin, and confusion, delivering a seamless experience for venues and their customers. The company launched in 2016 and is part of Commonwealth Bank's venture scaling business, x15ventures, with a team...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Doshii Full time

    OverviewCustomer Experience Manager role at Doshii. Doshii helps hospitality venues integrate apps and their POS systems to reduce double-handling, errors, admin, and confusion, delivering a seamless experience for venues and their customers. The company launched in 2016 and is part of Commonwealth Bank's venture scaling business, x15ventures, with a team...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Doshii Full time $120,000 - $180,000 per year

    About DoshiiDoshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion and more time to do what they do best. For their customers, it means a satisfying and seamless experience.Doshii was launched in 2016 and is proud...

  • Manager, Customer Experience

    4 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    OverviewJoin to apply for the Manager, Customer Experience role at Australian Financial Complaints Authority.Fairness feels good. Make a real impact at AFCA. Where fairness drives every decision. AFCA is a not-for-profit, progressive financial ombudsman championing positive change. Our purpose relies on progressive thinking, accountability and resilience. At...

  • Manager, Customer Experience

    4 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    OverviewJoin to apply for the Manager, Customer Experience role at Australian Financial Complaints Authority.Fairness feels good. Make a real impact at AFCA. Where fairness drives every decision. AFCA is a not-for-profit, progressive financial ombudsman championing positive change. Our purpose relies on progressive thinking, accountability and resilience. At...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia EBAS Group Full time

    This range is provided by EBAS Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range A$130,000.00/yr - A$165,000.00/yr Direct message the job poster from EBAS Group Adrian Fowler Adrian Fowler is an Influencer Helping Saa S & Tech Leaders Hire Sales Talent Guaranteed to Hit Targets About...