Business Systems Analyst

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.

Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

Are you passionate about delivering smart technical solutions that solve real business problems?

The opportunity

As a Business Systems Analyst, you'll play a key role in partnering with business stakeholders to understand their unique needs, identify opportunities for improvement, and implement system-driven solutions that boost efficiency, automate processes, and support strategic outcomes.

This is a Term Contract position until June 2026, with possibility of extension. Salary from $99,044.09 up to $116,251.58 per annum, plus superannuation. Dependent on operational requirements, this role may include applicants to work flexible hours.

How you'll make a difference

As a trusted partner to internal teams, you'll play a key role in supporting and enhancing the TechnologyOne ERP system by identifying opportunities for automation and streamlining business processes. This role will also see you:

• Collaborate and advise by gathering and analysing requirements, translating them into practical system solutions that improve efficiency and user experience.
• Maintain and enhance system controls, including managing user access, configuring security profiles, setting up financial delegations, and ensuring robust audit reporting.
• Champion system functionality by promoting new features, driving user adoption, and advocating for continuous improvement. You'll estimate effort, design and implement configurations, and manage integrations, workflows, and reporting solutions.
• Lead system upgrades and enhancements, ensuring smooth transitions through rigorous testing, stakeholder communication, and user acceptance processes. Provide responsive application support to minimise disruption.
• Drive continuous improvement by challenging outdated processes, identifying gaps, and ensuring all solutions comply with organisational policies and standards.
• Prioritise and resolve incidents, leading investigations and implementing corrective actions to ensure timely, effective outcomes and minimal business impact.

About you

You bring a relevant tertiary qualification in Business Systems or Information Technology, and / or extensive hands-on industry experience. With a proven track record of partnering with business units, you excel at aligning system capabilities with operational needs to deliver meaningful improvements.

Your expertise spans the support, configuration, and development of ERP systems-including micro-systems-where you've consistently driven efficiency and innovation. Technically adept, you have advanced proficiency in Excel, BI analytics tools, ETL processes, and SQL, enabling you to extract insights and support data-driven decision-making.

Your broad understanding of corporate functions such as Finance, HR, Payroll, Records Management, and IT allows you to navigate complex organisational environments with ease. Coupled with strong communication and negotiation skills, you're confident engaging stakeholders at all levels to influence outcomes and foster collaboration.

Why you'll love working at Wollongong City Council

• True work-life balance
  We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.
• Great working conditions
  Enjoy a 35-hour work week.
• Career growth and recognition
  We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
• Generous leave provisions
  Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety, and wellbeing
  We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
• A vibrant social culture
  Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close 11:59pm, Monday 7 July 2025.
Internally this position is known as Service Partner Corporate

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.