Case Manager

About the role – Full Time Contract until 30/06/2027

The Case Manager plays an important role in supporting women experiencing homelessness, helping them find safety, stability, and a path forward. This position focuses on creating a safe, respectful environment while helping clients work toward long-term stability. The role involves building strong, trusting relationships, coordinating access to essential services, and providing personalised, trauma-informed support that empowers women on their journey toward independence and wellbeing.

Key responsibilities will include, but will not be limited to:

• Conduct comprehensive assessments and develop individualised case plans to support each client's unique needs and goals.
• Coordinate access to housing, mental health, domestic violence, and other support services in collaboration with partner organisations.
• Manage the day-to-day operations of the accommodation site, ensuring a safe, respectful, and supportive environment.
• Build strong, trust-based relationships with clients, providing trauma-informed, culturally safe, and empowering support throughout their stay.

About you:

You are a compassionate and motivated individual with experience in case management or community services. You build respectful relationships with people from diverse backgrounds and bring a calm, empathetic approach to your work. Organised and adaptable, you thrive both independently and as part of a team, with a strong commitment to supporting women on their path to stability and independence.

You will also have the following skills and experience:

• A bachelor's degree in Social Work, Psychology, or a related field, or relevant experience in the homelessness sector.
• Previous experience in working with vulnerable and at-risk people.
• Working with Aboriginal People and communities in the provision of support services.
• Case Management, preferably working with marginalised populations and individuals.

About us:

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care NSW/WA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

Why work with us?

Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.

You'll also receive:

• A competitive salary on the SCHADS (Crises Accommodation) Award CA2.1 + Super
• Salary packaging in addition to increase your take home pay
• A corporate health plan with BUPA offering discounted health insurance
• Employee Assistance Program
• Support cultural and community obligations, including up to five days Paid Cultural Leave

We do not accept applications via email, however, for more information, please see our website, or reach out to Mel Rendell at for a confidential discussion.

All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.

Baptist Care SA is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptcare (VIC, TAS), to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.