Virtual Assistant and Sales for a Healthcare Company in Australia

12 hours ago

Bondi Junction, New South Wales, Australia Virtual Coworker Full time $40,000 - $60,000 per year


• Handle inbound and outbound calls with potential and existing patients in a professional and friendly manner.

• Explain the consultation process clearly to new leads, answer basic inquiries, and guide them through the next steps.

• Book and confirm patient consultations using the clinic's scheduling system, ensuring accurate information and timely follow-ups.

• Process consultation payments over the phone securely and maintain accurate payment records.

• Send and manage patient intake forms, ensuring all required information is collected before appointments.

• Follow up with patients by phone, SMS, or email to remind them to complete forms or attend appointments.

• Reschedule or cancel consultations as needed while maintaining smooth communication with patients and practitioners.

• Record and update patient interactions in the system accurately for administrative tracking and compliance.

• Collaborate with the clinic team (nurse practitioners and admin staff) to ensure seamless patient care and communication.

• Provide general customer support, addressing patient queries promptly and escalating issues when required.

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