OMEGA Client Advisor

3 days ago

Melbourne, Victoria, Australia The Swatch Group Australia Pty Ltd Full time $60,000 - $80,000 per year

About OMEGA

Since 1848, innovative watchmaking has been the cornerstone of OMEGA's heritage, but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world's favourite spy. Thanks to OMEGA's pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

The Role

As a Client Advisor, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.

This position will be a 12 month fixed term maternity leave cover.

  • Support Boutique Management and wider team in achieving sales targets
  • Ensure highest level of service standards at all times using the OMEGA sales ceremony
  • Assist in developing and maintaining the client and VIP database
  • Perform daily security stock counts
  • Be responsible for organisation, refill, and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties
  • Develop own comprehensive OMEGA brand and product knowledge
  • Assist in ensuring the boutique is kept clean and maintained
  • Actively participate in training sessions and keeping up to date with E-learning modules
  • This position will be on a 12 month fixed term contract commencing the start of December 2025

Skills & Experience

  • Minimum 2 years retail experience in the luxury sector preferred
  • Highly developed and proven customer service and client relationship skills
  • Excellent organisational skills
  • Excellent oral and written communication skills
  • Good computer literacy skills
  • Good time management skills
  • Team player
  • Energy, drive and enthusiasm
  • Impeccable grooming and presentation
  • Visual merchandising flair
  • Full and flexible availability
  • Luxury watch industry knowledge and experience an advantage

How to Apply

Click APPLY to submit your application.

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