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Tavern Assistant Manager

2 weeks ago

Cairns, Queensland, Australia Bamaga Enterprises Limited Full time $60,000 - $80,000 per year

Assist with the management of Bamaga Tavern (Front Bar, Bistro and Bottle Shop) in a manner that provides excellent customer service and satisfaction, while at the same time maximizing profit through sound management practices, and in line with company policy and legal requirements, especially those imposed by liquor licensing

Knowledge, Competencies & Skills

Essential

  • High level of attention to detail

  • Exceptional customer service skills

  • Excellent interpersonal communication

  • Demonstrated knowledge of workplace health and safety principles and legislation.

  • Strong supply chain management

  • Demonstrated knowledge of Liquor Licensing legislation

  • Ability to train and lead a team of up to 12 staff

  • Proficient in IT systems

  • Data Entry

Desirable

  • Experience with SwiftPos

  • Remote living experience

Education & Qualifications

Essential

  • Minimum 5 years' experience working in a similar role

  • Open Australian drives license – current

  • Responsible Service of Alcohol (RSA)

  • Responsible Management of a Licensed Venue (RMLV)

  • Approved Manager

  • Security (unarmed) certification

  • Police clearance

Desirable

  • Current First Aid Certificate

  • Certificates in personal development courses or training

Financials

To assist the Tavern Manager to ensure the Tavern meets and exceeds revenue targets, minimises expenditure and achieves financial budgets set by the Executive Officer.

Relationships

To communicate effectively with the tavern manager in a way that presents a united front towards staff.

Ability to work under the direction of the Tavern Manager, as well as to lead, oversee, motivate and coordinate the tavern team's daily activities in the absence of the Tavern Manager.

To communicate effectively with staff, as well as our external guests, partners, suppliers and clients. At all times, be acutely aware of press and public relations.

Planning and organising

  • Under the direction of the Tavern Manager, assist in the management of day-to-day operational requirements within the Tavern in a timely and efficient manner across a 6-day working week.

  • Assist with conducting accurate monthly stock take, ensuring all stocktaking data is kept up to date

  • Ensure staff are completing tasks in an efficient manner

  • Assist the Tavern Manager in ensuring stock is ordered in a timely manner

  • Ensure Bamaga Tavern has an appropriate number of security staff

  • Assist in maintaining the effectiveness of IT and other essential in-house systems.

  • Assist with monthly staff meetings

  • Assist the Tavern Manager in developing and implementing procedures for the Tavern line staff

  • Attend all Liquor Accord Meetings

  • Maintain Security Register

  • Maintain Incident Report Register

  • Ensure the Tavern has a regular schedule of social events to serve the community

  • Adherence to all banning notices and communication to other entities

Service and Product

  • Ensure a high standard of service delivery is maintained across all areas of operation

  • Assist the manager to ensure the Bistro operation maintains an emphasis on speed, quality, freshness of product and kitchen cleanliness

  • Assist the manager in ensuring Bistro operations meet food costs as specified in the Budget.

  • Act in a professional and courteous manner at all times.

  • Identify trends within the market to keep the product offering contemporary

  • Assist the Tavern Bar staff with service delivery

  • Under direction from the tavern manager, plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.

  • Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction.

Guest satisfaction

  • Regularly monitor and check guest satisfaction

  • Manage complaints in a professional manner wherever possible.

Workplace Health and Safety

  • Maintain the highest professional sanitation, cleanliness and safety standards at all times.

  • Adhere to workplace, health and safety standards and legislation at all times

  • Report and take appropriate action to correct any health or safety hazard

Human Resources

  • Demonstrate personal attentiveness and cultural sensitivity while maintaining an honest and friendly rapport with customers, colleagues and suppliers.

  • Understand and incorporate the values of the company into day-to-day work.

  • Demonstrate person attentiveness and cultural sensitivity in a non-judgemental manner when dealing with management, employees, customers, suppliers and their families.

  • Recruit, manage, motivate staff, train and develop staff, according to the company Policies and Procedures manual and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline and grievances)

  • Liaise with external agencies and authorities as necessary (advertising, PR, recruitment, training, liquor licensing, fire services, police, local council, health and safety inspectors)

  • Liaise with and utilise support from suppliers, merchandisers and other partners as required.