Client Services Officer

• Full-Time | Continuing

• Higher Education Officer Level 5 | $82,657 - $91,222 p.a.

• Location: Bedford Park / Kaurna Country

• View Position Description

Become a valued member of a vibrant, multicultural team, who provide essential support to international students to ensure they succeed in their field of study at Flinders University.

About the Role

We are seeking someone who is a customer focused individual with the ability to navigate and interpret complex University as well as government policies and procedures, to provide efficient and responsive support and advice to international students.  The role of Client Services Officer (Sponsored Students), or CSOSS, has a particular emphasis on ensuring that the University fulfils its contractual and service obligations to international students in receipt of scholarships from the Australian government and foreign sponsoring agencies.

Working collaboratively with other Client Services staff in the International Student Service team to provide effective and consistent client and customer focused services to international students, the CSOSS is accountable for:

• Providing administrative support to assist in the case management of sponsored students

• Contributing to the use, and where appropriate, enhancement of, related systems and reporting for sponsored students

• Implementing initiatives that effectively link Client Services functions to the case management undertaken by the International Student Advisors

• Working with other Client Services staff in the Marketing and Recruitment teams where support may be provided in managing admissions processes or recruitment advice associated with sponsored students.

Please note - This position may require work outside of normal hours with restrictions on taking leave during peak work periods.

A more comprehensive list of duties is available from the Position Description

About You

With your exceptional communication and interpersonal skills, you will achieve a high level of customer service standards to maintain strong and constructive relationships with diverse staff, students, and industry stakeholders. You will be well versed in diplomacy to communicate complex and sensitive matters in a cross-cultural working environment. Your keen attention to detail will allow you to prioritise tasks and meet deadlines while always demonstrating a commitment to high quality service delivery.

To be successful in this role you will demonstrate:

• Experience working with international students, including an understanding of other cultures and the ability to communicate in a cross-cultural working environment.

• Well developed computing and administrative skills including data entry, word processing and developing and maintaining electronic and paper based administrative systems, with a commitment to attention to detail, efficiency and accuracy.

• Knowledge of University program structures, academic policies and procedures, and ability to interpret and apply University and government policies and procedures

• Effective analytical and written communication skills including the ability to present and interpret data.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options  

• Flexible working arrangements  Our commitment to wellbeing through our initiative 

• Wide range of professional development activities and services, including exclusive staff study offers   

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.  

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).  

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan   

• Please see here for our Indigenous Workforce Strategy   

Prescribed Conditions for Employment

• A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role. 

• It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

How to Apply and Information

• You are required to submit a CV, along with a Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the Position description

• For more information regarding this position, please contact Jose Paulino

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.