Senior Tier 3 Technical Support Engineer

4 days ago

Remote, Australia INFINIDAT Full time $120,000 - $150,000 per year

At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company's software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies.

We are looking for an experienced, passionate and talented individual with excellent problem solving and communication skills to join our Enterprise Storage Technical Support.

As part of our Development Support team, you will be responsible for troubleshooting complex field issues. You will also take an active role in continuously improving our product by interacting directly with INFINIDAT customers and our developers.

Requirements:

  • Linux System Administration: Advanced knowledge of installation, administration,
  • troubleshoot and upgrade of Linux systems - MUST
  • TCP/IP networking knowledge
  • Knowledge in SAN and NAS storage
  • Scripting experience in one or more languages (bash, Python, etc.)
  • Strong technical knowledge of VMware virtualization technologies - an advantage
  • Experience with containers/dockers and related technologies – an advantage
  • VCE Certification – an advantage
  • Administration level backup expertise – an advantage
  • Previous experience as a Tier 3/4 Support - an advantage
  • Strong technical aptitude and ability to research and solve complex issues independently
  • Ability to effectively communicate issues and resolutions to all levels of the organization and customer base
  • Ability to work on own initiative and be a team player
  • Ability to multi-task
  • Australia residency/citizenship
  • The position requires a willingness to work during weekends and holidays when needed

About Infinidat

Infinidat's enterprise storage portfolio provides global enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat's InfuzeOS on all our platforms is the only single, software-defined storage architecture in the industry that spans all platforms. We recently showcased the future of enterprise storage, cyber security, and hybrid multi-cloud with our new and exciting G4 launch

Not only has Infinidat won 24 awards in the first half of 2024, but has also been a 6-time winner of theGartner Peer Insights Voice of the Customer Award for Primary Storageand we can go on, and on, and on

Responsibilities:

  • Provide technical assistance and support for the most complex field issues
  • Provide proactive recommendations customers for improving their use of INFINIDAT storage solutions and help maximize their satisfaction
  • Diagnose technical field issues down to the root cause
  • Represent INFINIDAT in a professional manner to customers and partners
  • Actively contribute to the the configuration, layout, and management of INFINIDAT products
  • Work directly with development teams for problem resolution
  • Provide assistance to INFINIDAT technical teams in the development of custom solutions and implementation preparation.

  • Senior Technical Support Engineer

    2 weeks ago

    Australia - Remote Chainguard Full time $90,000 - $120,000 per year

    The role, in a nutshell: As a Senior Technical Support Engineer, you will be part of the Support Engineering organization at Chainguard, working directly with our customers and collaborating closely across multiple cross functional teams. You are an experienced enterprise software support professional with a high technical aptitude and a passion for highly...

  • Technical Support Engineer I

    2 weeks ago

    Remote, Australia Rapid7 Full time $104,000 - $130,878 per year

    Technical Support Engineer IDo you enjoy solving complex technical challenges and helping customers find solutions that make their day better? If you're someone who thrives on tackling new problems, learning continuously, and delivering exceptional service, we'd love to have you on our teamIn this role, you'll work closely with our APAC team to support...

  • Senior Engineering Manager

    2 weeks ago

    Remote, Australia Octopus Deploy Full time $205,000 - $230,000 per year

    Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions.We're a profitable scale-up of 300+ people, growing steadily....

  • Senior Developer Support Engineer

    2 weeks ago

    Remote - Australia Algolia Full time US$90,000 - US$120,000 per year

    At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of...

  • Technical Support Engineer

    23 minutes ago

    Australia (Remote) Rhapsody Full time $60,000 - $100,000 per year

    About Rhapsody: We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability...

  • Senior Engineer

    2 weeks ago

    Remote, Australia Lorgan Pty Ltd., Full time $90,000 - $120,000 per year

    Senior EngineerReact (TypeScript), Python, and C# .NETWork from our Perth office for the first 2 months, and then remotely from anywhere in AustraliaCore Skills: Strong experience with frontend technologies (Javascript, Typescript, React) and Python.Desirable Skills: Experience with AWS and SQL is desirable, but not essential.Roles and...

  • Senior Software Engineer

    2 weeks ago

    Remote, Australia Octopus Deploy Full time $145,000 - $175,000 per year

    Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, ASOS, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions.If you join Octopus, you'll become a part of a high-trust,...

  • Senior Full Stack Engineer

    2 weeks ago

    Remote, Australia DotCollective Full time $90,000 - $120,000 per year

    Senior Full Stack Javascript EngineerAt DotCollective, we believe in doing great eCommerce work—plain and simple.We're a highly technical team passionate about crafting engaging, personalised, and socially connected eCommerce experiences. Since launching in 2016, we've built hundreds of eCommerce sites for some of the biggest names in the industry,...

  • Senior Software Engineer

    2 weeks ago

    Remote, Australia Nexus Division Full time $80,000 - $120,000 per year

    Job Title: Senior Software Engineer – Remote (ANZSCO: Location: Remote (Australia-based candidates preferred)Employment Type: Full-Time About the Role Nexus Division is seeking a Senior Software Engineer (ANZSCO: to join our fully remote digital platforms team. This role focuses on the architecture, development, and delivery of intelligent cloud-native...

  • Senior Engineering Manager

    2 weeks ago

    Remote, Australia Octopus Deploy Full time $205,000 - $230,000 per year

    Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, ASOS, Xero, , Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions Founded in Australia in 2012, our team of over 300...