Principal Service Planner

Job Description

• Permanent Full Time Opportunity
• $107, $119,457.63 pls Superannuation
• Join the Customer & Strategy team

Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are seeking a strategic thinker who is proactive, organised and personable to join our Organisational Performance & Strategy department. The position will work across the whole organisation and play a key role in service planning, ensuring that Council services meet the current and future needs of the community, and remain relevant and financially sustainable

What you'll be doing:

• Support the organisation to meet the Local Government Act 2020 service performance principles.
• Support the development of the organisation's new approach to service management including service planning, service delivery, service reviews, service improvement, service design and business analytics.
• Provide expert guidance driven by research and analysis to evaluate Council services.
• Guide the research and analysis of current and future trends in local government service delivery and recommend innovative service delivery options for Council services.
• Guide the community engagement required to understand current and future service needs.
• Analyse, synthesise and communicate complex information to stakeholders in an efficient and meaningful way to ensure the creation of shared understanding and commitment to service changes.
• Build strong stakeholder relationships internally and externally to drive efficiency opportunities.
• Facilitate project working groups, meetings and workshops., as well as planning sessions to determine customer and stakeholder needs.
• Contribute to the implementation of the Integrated Planning and Reporting Framework.
• Contribute to the development of organisational documents including the Service Planning Policy and Framework, Council Plan and Organisational Strategy.
• Develop and maintain key project documentation, including project plans, project status reports, budgets and risk reports with appropriate mitigation and contingency plans.
• Build a strong network across the organisation and take a holistic, organisation-wide, proactive approach to the delivery of all projects.
• Support the procurement of consultants and assist with contract management.

The skills and experience you'll bring to the role:

• Strong understanding of current opportunities and challenges in service planning at strategic and operational levels within the local government sector.
• Knowledge of business analytics and continuous improvement principles which can be applied to the development and implementation of service planning to achieve organisational objectives.
• Thorough working knowledge of a range of computer software including the Microsoft 365 suite, with an understanding of PowerApps and PowerBI.
• Well-developed business acumen, financial, problem solving, analytical and conceptual skills with the ability to simplify and present complex ideas with clarity to a diverse range of stakeholders.
• Skills in managing time, setting priorities, planning and organising one's work to achieve set objectives in the most efficient way possible with available resources within agreed timeframes despite conflicting pressures.
• An understanding of, and commitment to contributing to a culture of continuous improvement and innovative work practices as a means to achieving service excellence.
• Ability to implement personnel policies,  and practices, including staff training and development to ensure adherence to Equal Employment Opportunity and Occupational Health and Safety.

Required Certifications & Qualifications

• Degree or Diploma business analytics, corporate strategy, strategic planning, or public and social policy or similar with several years' experience or a lesser formal qualification with extensive experience business analytics, continuous improvement or service planning.
• Demonstrated experience in project management, service planning, business analytics or continuous improvement.
• Experience working in Local Government or strong knowledge of the sector will be considered advantageous.

Why Hume City Council?

A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:

We're better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Additional Information

Position Description