Caretaker - Caretaker

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Job description

Posted Wednesday, 15 October 2025, 9:00 am

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

Frontline Roles:

Be Part of Something Bigger at Ingenia

At Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.

We're a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you're ready to work in a place that values your ideas and celebrates your wins, we'd love to welcome you to the team.

Your Next Opportunity

We're on the lookout for a Caretaker to join our team at our Phillip Island Holidays site.

Reporting to the Park Manager, the Caretaker is responsible for delivering support and services to residents and guests outside of standard business hours, including overnight and on weekends, when staffing levels are reduced.

This role is based at our Phillip Island Park, a popular coastal destination known for its stunning beaches and wildlife.

Why You'll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You'll

• Deliver exceptional guest services by greeting and checking in/out guests, handling reservations and payments, and responding to inquiries and reasonable requests.
• Support daily site operations including coordinating with housekeeping and maintenance, managing room readiness, and maintaining accurate guest records using computer systems.
• Maintain site cleanliness and safety through cleaning cabins and amenities, locking up facilities, and conducting routine checks to ensure compliance with park rules.
• Provide after-hours support by attending to guest needs, resolving issues like noise complaints or equipment faults, and performing overnight stays when required.
• Contribute to community engagement by assisting with kids' activities, park entertainment, and promoting additional services, events, and premium offerings to guests.

You're Likely a Match If You

• Foster a positive team environment by treating colleagues with respect, building professional relationships, and actively contributing to meetings and continuous improvement.
• Prioritise safety and compliance by following workplace health and safety procedures, reporting hazards, and participating in risk assessments.
• Bring relevant qualifications and technical skills, including a current First Aid Certificate, National Police Check, Fire and Emergency Evacuation Accreditation, and strong computer literacy.
• Demonstrate strong personal attributes, such as excellent communication and customer service skills, confidentiality, attention to detail, and the ability to work independently and make confident decisions.
• Are physically capable and hands-on, with the ability to assist with cleaning, maintenance, and site operations, including occasional lifting, equipment use, and frequent walking around the site.

You're someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

• Apply via our website; no cover letter needed

• Quick phone chat and interview with your future manager

• Background checks

• Offer and onboarding; welcome aboard

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let's Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.

Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

Job details

Pay type

Hourly

Employment indicator

Seasonal

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Phillip Island, Victoria, Australia