Forecast Analyst, Group Customer Operations

5 days ago

Sydney, New South Wales, Australia Westpac Full time $90,000 - $120,000 per year

Job Description
Create your best future and join Westpac as a Forecast Analyst, Group Customer Operations.

What's the role?
As a Forecast Analyst, you'll play a key role in helping our Group Operations leaders make informed decisions about workforce planning. You'll translate business change into meaningful forecasting insights, ensuring we have the right people in the right roles at the right time. Based in Sydney (Kent St), Adelaide (Festival Towers) or Melbourne (Collins St), this full-time role sits within our Business Performance team and supports a dynamic, fast-paced environment where data meets strategy.

What do I need?
We're looking for someone who's analytical, curious, and confident working with data to drive business outcomes. You'll thrive in ambiguity and enjoy making complex information simple and actionable.

  • Strong skills in data modelling and analytics, with experience using Excel, Tableau or PowerBI.
  • Proficiency in SQL, Python, R or similar scripting languages.
  • Ability to interpret large datasets and convert them into clear, compelling insights.
  • Excellent communication skills—you can explain technical concepts to non-technical audiences.
  • A collaborative mindset and the ability to build strong relationships across teams.

Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
"People with Disability and/or needing Accessibility Requirements"
page on our website .

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