Transformation Lead – Workforce productivity

Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you'll be doing:

As the Transformation Lead – Workforce productivity, you'll be the subject matter expert driving the delivery of complex transformation programs that shape the future of our frontline employee operations. In this position, you will play a pivotal role in analysing data, and identifying opportunities to improve labour productivity to ensuring our workforce is optimally aligned to meet operational demand.

This dynamic position blends hands-on delivery with strategic program leadership, supporting Virgin Australia's mission to build a more efficient, commercially focused, and engaging operation.

In addition you will:

• Partner with key stakeholders across Cabin Crew, Flight Crew, Airport and Engineering and Maintenance teams, and internal teams to deliver transformation initiatives that drive efficiency and engagement.
• Analyse workforce, productivity, and operational data to identify trends, opportunities, and areas for optimisation.
• Develop and implement strategies to align the inflight workforce with operational demand, ensuring sustainable labour efficiency.
• Support the design and delivery of transformation programs that improve performance, simplify processes, and enhance the crew experience.
• Provide insights and recommendations to senior leadership to inform decision making and strategic workforce planning.
• Collaborate with Finance and People teams to model workforce scenarios and track productivity outcomes.
• Lead change management and communication efforts to ensure successful adoption of new ways of working.
• Contribute to EA planning and drive the transformation agenda
• Monitor and report on transformation program progress, identifying risks, dependencies, and required interventions.

You'll be great in this role if you:

• Possess 5+ years of experience in management consulting or a comparable analytical and transformation focused environment.
• Have experience working within or alongside the aviation industry (highly regarded).
• Demonstrate strong analytical and problem-solving capability, with the ability to interpret complex data and translate insights into actionable strategies.
• Take full ownership of a portfolio of transformation initiatives, driving them through to successful delivery.
• Undertake comprehensive research and analysis using internal and external data sources to inform evidence-based recommendations.
• Lead and guide team members, where appropriate, in conducting analysis and developing program outputs.
• Consistently deliver high-quality recommendations supported by robust data and sound commercial reasoning.
• Prepare clear, accurate, and well-structured materials to communicate findings and recommendations effectively to stakeholders.
• Proactively identify, assess, and manage risks and issues associated with project delivery.

What you'll get from us

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We're ready to hear from you. Apply now.