Senior CRM Consultant – Oracle Service Cloud RightNow

2 weeks ago


Adelaide, South Australia ZSoft Technologies Full time $90,000 - $120,000 per year
Key Responsibilities
  • Design, configure, administer, and support Oracle Service Cloud RightNow CRM systems
  • Analyze and translate complex business requirements into scalable CRM solutions
  • Work with large volumes of data to ensure high data quality, accuracy, and reporting performance
  • Collaborate with business users to refine requirements and develop integration solutions
  • Quickly integrate into cross-functional teams and contribute to ongoing improvement initiatives
  • Operate independently with strong time management and accountability
  • Lead, mentor, and support junior IT team members to uplift team capability
Essential Skills
  • Extensive experience with Oracle Service Cloud RightNow CRM platform
  • Experience in delivering and supporting CRM systems in integrated, enterprise-scale environments
  • Strong skills in data quality management, data analysis, and CRM reporting
  • Ability to engage with stakeholders and design fit-for-purpose CRM solutions
  • Demonstrated leadership and mentoring capability in IT teams
Desirable Skills
  • Experience with front-end frameworks such as Angular or React


ZSoft Technologies


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