New Car Specialist

1 week ago

Brisbane Queensland Australia CarExpert Pty Full time $60,000 - $80,000 per year

As a New Car Specialist, the role functions within the Marketplace Team as a primary point of contact for our customers.

This role is responsible for sourcing the most competitive pricing from our extensive dealer network and guiding buyers through their purchase journey, while delivering exceptional customer service at every stage.

Key Responsibilities

  • Answer incoming calls promptly and professionally, addressing their enquiry, concerns, or requests with courtesy and empathy.
  • Calling new leads, checking information, and qualifying the buyer before obtaining dealer quotes and closing the sale
  • Contact multiple dealerships to ensure we are finding the very best price and availability for our customer.
  • Keeping up to date with market offers / trends, and communicating with potential new car buyers.
  • Promote aftermarket products to in-market customers.
  • Offer alternative options (different make/model), where appropriate.
  • Maintain detailed and accurate records of customer interactions, including call logs, customer information, and issue resolutions.
  • Monitor and reply to all customer responses assigned from SMS or Email activity via our CRM within SLA.
  • Proactively build awareness of the wide range of resources on the CarExpert website to assist new car buyers in making informed buying decisions.
  • Ensure compliance with privacy and data protection regulations.
  • Provide feedback to management regarding recurring customer issues, process improvement ideas, and suggestions for enhancing our customers' new car buying experience.
  • Collaborate with colleagues and support team members to share knowledge, and best practices, process deals and contribute to a positive team environment.

Education, Experience & Skills

  • Motor Vehicle Sales License – paid for by employer
  • Exceptional communication skills – written and verbal.
  • Ability to build rapport over the phone quickly and enjoy assisting our customers.
  • Telesales experience highly desirable.
  • New car knowledge preferred but not essential
  • Excellent organisational and time management skills.
  • Knowledge of CRMs, and apps such as Slack.

  • Car Detailer

    1 week ago

    Brisbane, Australia Coastal Group Car Care Full time

    Do you have an eye for detail? Do you have a passion for the automotive industry? We have the role for you! Coastal Group Car Care is looking for a new member to join our team - working in Brisbane and Gold Coast region, mainly working mobile but will occasionally be called to work in the workshop located in Molendinar (Gold Coast) We are looking for a...

  • New Vehicle Product Specialist

    2 weeks ago

    Geraldton, Western Australia , Australia Magic Enterprises Automotive Group Full time $60,000 - $100,000 per year

    We are seeking a highly motivated New Vehicle Product Specialist to join our dealership team*Trainees welcome to apply*About the roleAs the New Vehicle Product Specialist, you will be the first point of contact for customers exploring our latest models. Your role is about creating excitement, showcasing vehicle features and technology, and guiding customers...

  • Urgent Search! Sales Specialist

    3 weeks ago

    Brisbane, Australia MCT Group Full time

    Due to unprecedented demand, BuyYourCar are seeking a High Level candidate to join our team of Retail Automotive Sales Specialists at our brand new location in Eagle Farm. With over 400 vehicles in stock and 700 plus leads per month you will be setup for success from day one. You must have a minimum 3 years experience as a high performing Used Car Sales...

  • Assistant Sales Manager

    5 days ago

    City of Brisbane, Australia Sime Darby Motors Group Full time

    Assistant Sales Manager - New Car page is loaded## Assistant Sales Manager - New Carlocations: Australia | LMM | Brisbane BMW and MINI Garagetime type: Full timeposted on: Posted Todayjob requisition id: JR116511**Company :**LMM Holdings Pty Ltd**Part of the Sime Darby Motors Group, Brisbane BMW is passionate about exceeding expectations and providing our...

  • Relationship and Development Specialist

    2 weeks ago

    Brisbane, Queensland , Australia Medical Indemnity Protection Society Limited Full time $60,000 - $90,000 per year

    Location: Brisbane, QLD Department: Member ServicesWe're on the lookout for a Relationship and Development Specialist who's passionate about connecting with people, driving member growth, and creating standout experiences.At MIPS, we don't just offer protection – offer partnership. You'll be the face of our brand, forging strong ties with hospitals,...

  • Car Detailer

    6 days ago

    Southport, Queensland, Australia Grand Motors Pty Ltd Full time $40,000 - $80,000 per year

    Grand Motors Toyota Southport is looking for a Car Detailer / Car Washerto join their Gold Coast multi-award-winning team.The role is suited to an enthusiastic, self-motivated individual who works efficiently and to the highest standard.The successful applicants must:have keen interest in car cleaning and preparing New or Used vehicleshave a current...

  • New Home Specialist

    2 days ago

    Brisbane, Queensland, Australia Creation Homes Full time $60,000 - $120,000 per year

    Creation Homes Queensland continues to experience strong growth, and we're now looking to add a high performing New Home Sales Specialists across to our growing team.This is an opportunity for an experienced sales professional who's passionate about helping customers achieve the dream of home ownership, someone who takes pride in doing things properly, with...

  • Used Car Manager

    2 days ago

    Brisbane, Queensland, Australia Motor Staff Full time $75,000 - $100,000 per year

    Brisbane Southside LocationUncapped Commission$75k to $80k + Super + Com + CarOur client is a long established new car dealership Group with an excellent reputation for ethical trading. They are seeking to appoint a fully experienced Used Car Manager or Pre Owned Manager to take control of this important area of their business. The used car department is...

  • Occupational Therapist Mental Health Clinical Specialist

    2 weeks ago

    Brisbane, Queensland , Australia Be Positive Therapy Full time $120,000 - $180,000 per year

    About BePositiveBePositive is a reputable allied health service provider, renowned for its expertise in both the NDIS and Aged Care sectors. The leadership team at BePositive is committed to sharing personal knowledge and years of experience, empowering their team to deliver exceptional services that improve clients' futures. With a strong presence across...

  • New Graduate Speech Pathologist

    2 weeks ago

    Strathpine, Queensland, , Australia Northcott Full time $60,000 - $90,000 per year

    Step into a role where your learning and growth are at the forefront.Your first role sets the tone for your career — and we want that tone to be confident, supported, and sustainable.Start your career with purpose at Northcott, where you'll make a real difference from day one. Enjoy a 9-day fortnight, 5 weeks' annual leave, salary packaging to boost your...