Junior Sales

Are you organised, tech-savvy and ready to play a vital support role in a growing Australian luxury brand?

Pearls of Australia is seeking a dynamic Junior Sales & Customer Service Assistant to support our Perth-based sales, marketing and jewellery production teams. You'll work across online and in-store customer service, events and email, helping ensure our sales, customer experience and operations are seamless from start to finish.

This is a unique opportunity to be part of a passionate and creative team that crafts beautiful jewellery with Australian saltwater pearls from Cygnet Bay and Broken Bay Pearl Farms.

Key Responsibilities

· Process online orders, in-store sales, email and phone sales enquiries

· Ensure customers have an exceptional customer service experience

· Handle client repairs and work with the workshop to ensure timely jobs

· Assist with stock creation, transfer & purchasing processes

· Pick, pack and ship orders or transfers

· Assist with stock taking, and inventory counts

· Quality control & assurance for incoming & outgoing inventory

· Assist administrative & logistics functions where required

· Assist pearling & workshop departments where required

· Provide admin and event support at Perth-based shows and pop-ups.

What We're Looking For

• Someone with exceptional customer service

• Immaculate personal presentation in appearance and demeanour

• Tech confident and proactive in using tools like Shopify, Microsoft 365

• Computer literacy and a willingness to learn new systems.

• A great communicator with strong admin and coordination skills.

• Eye for detail and a love of process, someone who thrives on bringing structure to busy days.

• Friendly, solutions-focused, and team oriented.

• Interest in luxury products, storytelling, and Australian-made brands is a plus.

• A current police clearance is required.

• Must be an Australian citizen or permanent resident with full rights to work and reside in Australia.

Desirable Skills

• Previous sales and customer service experience
• Basic Jewellery or pearl knowledge
• Willingness to learn pearl grading
• Previous CRM knowledge

Why Join Us

• Be part of a small but passionate team delivering a premium product with purpose.

• Learn about the fascinating world of pearl farming and jewellery making.

• Flexible, creative environment where ideas are valued.

• Training and growth opportunities in both marketing and retail operations.

If you love being the glue that keeps everything running smoothly — from inboxes to events, spreadsheets to Shopify — we'd love to hear from you.

Please upload your resume and a short cover letter.