Customer Service Provider

5 hours ago

Sydney, New South Wales, Australia Chandler Macleod Full time $66,400 - $72,800 per year

My client, a powerhouse (pardon the pun) within the Energy Sector is looking for a 'Customer Service Provider' to join their team.

Role: Customer Service Provider

Type: Approximately 6-month assignment

Work type: Hybrid – once trained

Rate: $32-$35/hr + Super      

Location: Parramatta

Responsibilities:

  • Answer, respond and process inbound and outbound calls within agreed customer service guidelines
  • Achieve KPIs as set out with service standards
  • Maintain a high level of courtesy, patience and professionalism when speaking with customers and communication with all staff
  • Build strong professional relationships with customers, managers, peers etc.
  • Perform related duties as assigned by the team leader

Requirements:

  • Strong communication skills
  • Strong attention to detail and data accuracy
  • Team player – work well in a team environment
  • Computer literate
  • Customer focused
  • Ideally suited to someone with call centre and/or customer service experience

Other:

  • Position will be based out of Parramatta
  • Hours of work: 24/7 rotating roster. (typical hours will be 6am – 10pm) – may need to occasionally assist with night cover
  • Inbound calls: Approx per day (approx. 6 on night shift)
  • Outbound calls: small amount
  • Typical hours per day: 8 hours
  • Once trained ability to work from home (Hybrid)

If this 'Customer Service Provider' opportunity sounds of interest, please apply. Those candidates meeting the relevant criteria will be contacted for a confidential discussion.

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