Receptionist - Vet Hospital/Clinics

2 days ago

Ipswich, Australia Ipswich Vet Group Full time $45,000 - $65,000 per year

A little bit about us

We love pets. We love people. We love our work. We would love you to join us

Dr. Scott Campbell & Dr. Gracen Mason and the rest of the team at Ipswich Vet Group are passionate about pets and people. We have been working with the local community for many, many years now with a friendly and professional approach to providing the best care for pets.

We have 3 clinics locations including our Booval Vet Hospital, Karalee Village Vet Clinic and Pine Mountain Vet Clinic.

Join our team and get the time and support you need to allow you to enjoy your work in a caring, supportive and safe environment where we value your contributions.

About The Role

We are seeking a skilled and experienced Part-Time Receptionist to join the team, with the position commencing immediately, to provide exceptional customer service and communication to our valued clients.

Role Responsibilities Include:

  • Handling a high volume of inbound and outbound calls;
  • Welcoming clients and their pets and assisting them on their visit with us from entry to departure;
  • Managing email enquiry;
  • Daily scheduling of appointments and follow-ups liaising with the nurse and vet team to ensure the day is organised and clients/patients are appropriately prioritized;
  • Liaising between our team and third party external pet health care partners;
  • Handling of cash, EFTPOS and other payments;
  • End of day/shift balances;
  • Using scheduling tools to manage communication between team members and clinics;
  • Requesting results, samples and other documents from third parties;
  • The ability to deal with emotional and challenging client interactions;
  • Communication with the team regarding incoming emergencies, client expectations and follow-up call feedback;
  • Complete paperwork and cleaning the reception area, consults rooms & staff amenities.
  • Willingness and ability to expand your knowledge to include general pet health care;
  • Working between multiple clinic locations as required.

Key Criteria:

  • Minimum of 2 years in a reception based role;
  • A proven history of creating and maintaining long and mutually beneficial relationships with colleagues, clients and business partners;
  • Enthusiastic, positive and motivated individual who has a keen problem solving ability and can do attitude;
  • Excellent verbal and written communication skills;
  • Animal handling skills (not required but highly desirable), outgoing personality and impeccable presentation;
  • Previous experience as a Vet Nurse or experience within the pet health care or human health care industry (not required but highly desirable);
  • Flexibility to work to a 7 day a week roster between the hours of 6:30am and 7:30pm including weekends & public holidays;
  • Must hold a current drivers license and have access to a vehicle;
  • Australian work rights are required for this position.

What We Offer:

  • Above award remuneration commensurate with experience;
  • A supportive, skilled and friendly team;
  • A positive work environment that enables success;
  • staff incentives and employee discounts;
  • An evolving and continually challenging career;
  • Minimum of hours per week, with more available by negotiation.

If you believe you have the experience and are a dedicated and highly motivated individual looking to make the next step in their career, then please click apply and send through a resume and cover letter to the HR Manager.

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