Investigator, Early Resolutions
2 weeks ago
About the role:
Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO).
As an Investigator in the Early resolution team, you are responsible for efficiently assessing complaints and other approaches made to the NHPO under direction from a Team Leader. The role is focused on looking
for opportunities to achieve quick resolutions using the NHPO's early resolution pathways.
The role is required to effectively communicate outcomes to complainants, Freedom of Information (FOI) applicants and other relevant stakeholders, both by telephone and in writing.
The role requires a high level of resilience and a desire to help people navigate Australia's health practitioner complaint systems and FOI processes.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
- Enthusiastic about helping members of the general public to find the right place to raise their concerns?
- A team player who recognises the benefits of working collaboratively in a small statutory environment?
- An effective and confident communicator, with excellent written and verbal communication skills?
To view further information about the role including key contact details and the advertisement closing date, please click on the position description attached.
What we offer:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the `Apply' button
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
-
Investigator, Early Resolutions
2 weeks ago
Melbourne, Victoria, Australia Victorian Government Full time $97,955 - $111,142 per yearOverviewWork Type: Ongoing - Full-timeSalary: $97,955 - $111,142Grade: VPS 4Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/1879212The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We're focused...
-
Child Safety Investigator
2 weeks ago
Melbourne City Centre, Victoria, Australia Department of Education Full time $80,000 - $120,000 per yearAbout the DepartmentThe Department of Education (DE) leads the delivery of education and development services to children and students both directly through government schools and indirectly through the regulation and funding of early childhood services and non-government schools.About the DivisionThe Conduct and Integrity Division provides expert advice and...
-
Investigations Officer
2 days ago
Melbourne City Centre, Victoria, Australia Department of Education Full time $90,000 - $110,000 per yearAbout the RoleThe Investigations Officer role, supervised by the Manager Investigations, will involve:conducting investigations following notifications of incidents or complaints and preparing and analysing evidence to recommend appropriate enforcement action(s)providing support to Senior Investigations Officers within the team and regional staff as needed...
-
Senior Investigator
3 days ago
Melbourne City Centre, Victoria, Australia Department of Education Full time $104,000 - $160,000 per yearAbout the DepartmentThe Department of Education (DE) leads the delivery of education and development services to children and students both directly through government schools and indirectly through the regulation and funding of early childhood services and non-government schools.About the DivisionThe Conduct and Integrity Division provides expert advice and...
-
Investigations Adviser
2 days ago
Melbourne City Centre, Victoria, Australia Department of Education Full time $80,000 - $120,000 per yearThis position is Fixed Term until 1 November 2026.About the RoleThe Investigations Adviser is part of a team of expert advisers providing procedural assistance and advice to managers and principals in their management of complaints and allegations of employee misconduct, and in the implementation of unsatisfactory performance procedures, and allegations...
-
Dispute Resolution Officers
2 weeks ago
Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time $102,315 per yearIntroduction At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included. The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust and delivering fairness. Within this role as a Dispute...
-
Engagement and Early Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia Victorian Government Full time $79,122 - $87,999 per yearOverviewWork Type: Ongoing - Full-timeSalary: $79,122 - $87,599Grade: VPS 3Occupation: Customer serviceLocation: Melbourne - CBD and Inner Metro suburbsReference: VDT077_ Act as IBAC's first point of contact with the communityMelbourne CBD with hybrid / flexible working arrangementsOngoing and fixed-term positions available, VPS3.1 $79,122 - $87,599 +...
-
Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $113,022 - $136,747 per yearJob descriptionPlay a critical role in ensuring there is a structured approach to customer service, is responsive to the needs of a diverse range of people and is delivered in a timely manner.Ongoing full-time position available to work within the Victorian Equal Opportunity and Human Rights Commission.VPS Grade 5: $113,022 - $136,747 plus...
-
Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia Cbus Super Fund Full time $80,000 - $120,000 per yearAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Manager Investigations
4 weeks ago
Melbourne, Victoria, Australia Department Of Education Full timeAbout the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives.It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.The department...
