Fleet Operations SME

Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we're committed to empowering our customers to get into their new car and onto the road.

We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We're working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.

Join us and help drive the future.

What you'll contribute to

As Fleet Operations SME, you will play a critical role in the success within the Customer Operations Department - Fleet Operations. You will provide a high level of technical support, guidance and dedicated coaching to team members. This role is also designed to support the Fleet Expert, People Performance Manager, Manager - Fleet Operations, internal and external customers.

The Fleet Operations SME will support the development of technical knowledge/competencies for team members by providing personalised coaching to address individual knowledge gaps and increase decision making capabilities. The SME is responsible for the delivery of a large portion of the People Leader Fundamentals and competency score of the department.

Your responsibilities include, but not limited to:

• Supporting the performance levels of team members across quality, knowledge & competency, phone behaviours and operational reporting accuracy.
• Support both the Registrations and Infringements and/or Repairs and Authorisations teams.
• Provide input into daily and monthly feedback to team members in relation to achievement of KPI's.
• Work collaboratively with the People Performance Manager, equivalent SME and Experts to identify coaching and upskill opportunities for team members.
• Use performance indicators to see how well the team is doing and make changes if needed and give feedback.
• Lead a culture of Kaizen, collaboration, and innovation within the business, and as necessary, work with other business units to drive improved customer outcomes.
• Implement new processes, programs and activities that align to best practice approaches.
• Complete and upload Management report on time each month for the managers and PPMs review where required.
• Support work volumes when required to ensure they are completed within agreed Service Levels.

Your attributes

• Minimum 5 years' accumulative experience and exposure within Registrations & Infringements or Repairs & Authorisations.
• Repairs and Authorisations SME only, must be a trade qualified mechanic.
• Ability to coach and develop staff in a fast-paced transactional environment.
• Ability to critically analyse and change process and procedure as required utilising the Toyota Way Methodology.
• Strong influencing and communication skills, written and verbal communication skills.
• Proven ability to develop effective and trusted relationships across the required levels of the business, internal and external.
• Excellent Organisation and Time Management skills

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

Building a great place to work

You're welcome to find out more by visiting our careers page:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.