Assistant General Manager

Lead with Heart. Grow with Purpose. Join Bupa Aged Care.

We're looking for an Assistant General Manager who leads with empathy, courage, and integrity. Someone who's not just focused on performance—but truly cares about people. At Bupa, leadership means being part of a community that puts residents, families, and team members at the centre of everything we do.

You'll have strong support from our executive and clinical leaders, but we'll also trust you to lead in your own way. You'll be empowered to create a warm, welcoming home where your team thrives—and where residents feel truly cared for.

Looking to transition into Aged Care? Whether you're already in aged care or coming from another industry, if you're a purpose-driven leader who's passionate about people, you'll feel right at home here.

Why work at Bupa?

• Market competitive salary and bonus structure
• Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
• VIVA Happier and Healthier - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development: You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

What does the role look like?

• Based at our Cairns home, with flexibility to support other Bupa sites as required across the region - this role requires flexibility to travel to various locations.
• Creating a positive and engaged culture in the Care Home for all employees to thrive in
• A visible presence in the home with the team, residents and families by walking the floor, engaging in activities and always seeking collaboration for improvements
• Ensuring Aged Care Standards are embedded within the home
• Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
• Deliver the required sales, occupancy, and financial outcomes
• Management of a high-level aged care budget
• Recruit, retain, and lead your team and facilitate the development of their careers; leaning on the learning and development programs in Bupa such as scholarships, grad programs and traineeships for all level

Skills & Experience

• Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback
• Experience in the aged care sector or related fields desirable, but not essential.
• Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers)
• Experience developing or driving continuous improvement efforts in large organisational settings from financial to team development
• Experience leading others through high-pressure situations or adversity
• Solid commercial understanding of budgets, resource management and key levers for profitability – to allow for better care outcomes and re-investment opportunities
• Great stakeholder management skills and a comfort in working with high-level industry partners and executive leaders
• A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards
• Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements

Culture

Bupa is an international healthcare company with the purpose of helping people live longer, healthier, happier lives and to make a better world. Across the Group, we are committed reinvesting profits into providing high quality, innovative healthcare for the benefit of current and future customers around the world.

We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

Bupa Asia Pacific is part of the Bupa Group, an international healthcare company.