Arc Case Manager

• Do you have well-rounded community-based case management skills and experience?
• Are you a Case Manager with Initial Assessment and Planning (IAP) or Community Housing experience looking to make a career side move as you have additional community-based skills and experience?
• Are you self-motivated and enjoy working in a team?
• Do you thrive in a role requiring accuracy, attention to detail whilst meeting deadlines?
• Have you got a growth mindset and are okay to pivot and show flexibility due to change?

If you said 'yes' to any of the above, please read further as we have a role for you

• Salary range - $100,776 - $105,341 Level 5 SCHADS Award Superannuation (pay point dependent on qualifications and experience)
• Full time (1.0 FTE) ongoing position – working Monday to Friday however, we have hybrid arrangements with the option to work in our CBD office
• The position is Community based with travel around: Hume Region
• Generous not-for-profit salary packaging with employee benefits such as annual leave loading is available

The Arc Program is a reintegration model designed to address the interlinked problems of homelessness, social exclusion and recidivism among people exiting the Victorian prison system. The Program provides an innovative, intensive case management program for men and women providing a three-month pre-release and two-year post-release program with tiered intensity of support including specialist disability and mental health experts and access to stable housing on release from prison. The Arc partnership includes community housing partners (CHPs), who will provide participants with a suitable home on their release.

Vacro is an independent non-profit organisation working with people caught in the criminal justice system and their families. Founded in 1872, we are Victoria's oldest and only specialised criminal justice reintegration service. We provide reintegration, family, and employment support that enables people to create new beginnings for themselves and their families.

We value the expertise of people from a wide range of backgrounds. Because of the work we do, we especially value the expertise of First Nations people, people with lived experience of the criminal justice system, and people of diverse cultural backgrounds and identities. We also welcome applications from people with a criminal record. (We do not discriminate based on a person's criminal record, however in some circumstances, contractual or legislative obligations may limit a person's eligibility for certain roles. We are happy to have a confidential discussion about how these requirements may affect a candidate).

Many members of our workforce bring invaluable lived experience that enriches our teams with authenticity and diverse insights. These individuals not only possess professional skills, but also a profound understanding of the challenges and complexities that arise from their personal journeys. Their unique perspectives cultivate empathy and spark innovation, enabling us to develop solutions that are not only practical but also meaningful. At Vacro, you'll be part of a culture that champions inclusivity and values every voice, empowering you to make a real difference in the lives of those we serve.

This role will suit a candidate with the following skills and experience:

• Experience working effectively with people involved in the criminal justice system and a strong understanding and empathy for the challenges facing individuals as they transition from custody to the community.
• Significant case management experience with complex clients particularly those who have been in contact with the criminal justice system,
• Highly developed verbal and written communication skills; and stakeholder management.
• An understanding of risk management and the capacity to assess for risk and respond appropriately.
• Good practice frameworks and strong relational and interpersonal skills
• Strong understanding of working within a compliance framework
• Tertiary qualification in Social Work, Psychology, Human Services or other relevant fields is highly desirable or significant case manager work experience
• Excellent case planning and management skills.
• Well-developed interpersonal skills and time management skills.
• Ability to work independently and collaboratively in a team environment.
• Sound level of MS Office, Client Management Systems and internet capability.
• Current Driver's Licence.

Vacro is an equal opportunity employer, dedicated to staff wellbeing. We provide extensive on-boarding training and ongoing professional development for staff, amongst other benefits.

Vacro is an Equal Opportunity Employer, committed to providing a working environment that embraces and values diversity and inclusion. We celebrate and welcome all people regardless of ethnicity, cultural background, age, gender, sexuality, disability or religious affiliation.

Vacro is a Child Safe organisation and is committed to protecting children and young people from harm. Some roles at Vacro require applicants to undergo an extensive screening process prior to appointment.

To apply, or for any enquiries regarding the role, kindly email us at  using the subject line: Arc Case Manager - Hume Region

For a copy of the Position Description, please visit our website

In your application, please include your resume (and or CV), and a cover letter that addresses the key results area in the position description.

Please email your application to by 5:00pm on Monday 3rd November 2025.

Applications will be reviewed on an ongoing basis and the closing date may be subject to change without notice.

If you require any reasonable adjustments or cultural adjustments during the recruitment process, please email Sarah Charles, Learning Development and Wellbeing Manager at as part of your application.