Shop Manager

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline's services in geographical areas where they do not currently exist.

LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne and Central Australia. Our specialised and targeted services operate nationally via a telehealth model.

Join Australia's largest suicide prevention organisation.  With our network of Retail Op Shops, we offer a community-based, environmentally sustainable shopping experience by providing quality pre-loved goods at a budget-friendly price. Revenue from Lifeline's retail outlets generate essential funding for our frontline services such as crisis support and counselling.  Our shops also support local community awareness of Lifeline programs and services.

About the Position

We have an exciting opportunity for a motivated and proactive retail professional who can work in a diverse environment, supervise and train volunteers and work with a supportive upper management structure to be the best Shop Manager they can be

•    Do you love sustainable eco-friendly shopping?

•    Do you love second-hand up-cycling?

•    Do you love knowing that you are making an impact within your community?

This is a permanent full-time position working a 38 hour week.  Working within a monthly roster of one Saturday and one Sunday *not consecutively* per month. Hourly rate and conditions are in accordance with the General Retail Award Level 6 and will include weekend penalty rates.

As the Shop Manager, you will have a passion for fashion and charity retail, with a flair for visual merchandising.  You will, engage customers with friendly and helpful customer service and be an integral part in developing new ideas to make op-shopping exciting.  In this hands-on role, you will showcase your style and flair by ensuring stock is selected, merchandised and priced accordingly. You will be encouraged to share and implement your ideas to grow sales, while managing the shop budget to bring in much-needed funds to support our frontline services.

You will motivate and lead a diverse team of predominantly volunteers who are just as passionate about giving back to their communities as you are.  You will be able to create an environment that is welcoming whilst maintaining a high level of Work Health & Safety compliance.

Reporting to the Area Manager, you will be responsible for attracting, training, and leading your shop team.

This truly is a great opportunity for you to make a significant impact.

To be successful in this position you will:

• Have significant experience in retail management and processes, including excellent customer service, merchandising, staffing and maximising of sales and revenue.
• A track record of managing shop budgets through proactive revenue growth and cost management efficiencies, with a continuous improvement mindset.
• Build an effective team by leading and managing volunteers; identify clear work functions and monitor performance against organisational objectives.
• Actively participate in initiatives to maintain, build upon and promote a diverse, positive, and collaborative workplace.
• Provide support, guidance and leadership, to inspire and empower the team including critical discussions regarding performance and provide regular feedback and supervision.
• Promote a positive Work Health & Safety culture by identifying safety hazards and risks and putting in place preventative measures to ensure a safe working and customer environment.
• Promptly report and respond to health and safety hazards, incidents, and injuries to line management through our WHS reporting portal and as per policy and procedure.
• Complete mandatory e-Learning modules (i.e. Code of Conduct, Work Health & Safety, Team Member Purchasing Policy etc.) specific to your role and ensure your team's respective training is up to date.
• Declare any potential or actual conflict of interest that you become aware of through the course of your engagement.

Working knowledge of applied information technology

As a Not for Profit (NFP) organisation, we will offer:

•    The opportunity to make this role your own – we love creativity and passion

•    Salary packaging benefits - access to the full $15,900 salary packaging benefits.

•    Knowledge that you will be part of a team helping to make a difference to your community.

Sound interesting…we would love to hear from you Applications close Sunday, 26 October 2025

The successful candidate may be required to satisfactorily undergo a pre-employment Medical Assessment (where applicable) and agree to a National Criminal History Record Check.