Service Centre Technician

24 hours ago

Melbourne, Victoria, Australia Specialized Bicycle Components Full time $90,000 - $120,000 per year
Service Centre Technician

Founded on performance and fuelled by innovation, our focus on the rider and their needs is our driving force.  From seasoned pros and weekend warriors, to kids and commuters—if you ride, we're for you.

We believe bikes have the power to change lives.  The passion we have for sharing our love of bikes with the world can be seen in those who choose to work at Specialized, and the people and organisations we partner with.  Specialized is looking for a seasoned bike mechanic with unique suspension and wheel service experience to be our Service Centre Technician to ensure we continue to provide the very best service to our Specialized riders & retailers.  In addition to your core technical responsibilities, you'll also support our Rider Care team during quieter periods, helping to deliver exceptional customer experiences across Australia & New Zealand.

KEY RESPONSIBILITIES:

  • You will be responsible for repairing and servicing of Specialized proprietary suspension, wheels and bike builds.
  • The majority of your day will be spent at a work bench working on disassembly, diagnosis and reassembly, as well as routine service of product
  • You will work with retailers and riders to gather information about issues
  • You will help create and accomplish goals within the Service Centre
  • Establish methods and procedures that will improve quality and turnaround time for suspension and wheel service
  • Will manage incoming work orders and process work in a satisfactory time frame, insuring good customer relations and brand loyalty
  • Record and maintain statistical information related to type of problems found, frequency of problem, and resulting solutions
  • You will support bike building for Ship to Home bikes, ambassadors and our team
  • Daily interaction with the Rider Care teams across Australia & New Zealand
  • Support Rider Care operations during downtime, assisting with customer queries, order tracking, and general service support
  • Assist in monitoring inventory levels of parts and tools needed for suspension and wheel service
  • Educate our team regarding suspension and wheel technology, to increase their knowledge which better supports our retailers
  • You are proactive in building relationships with your peers around the globe to ensure you are aware of policies, procedures, newsletters, presentations and training
  • Attend events such demo rides and retailer events as required.

QUALIFICATIONS

  • You will have a high level of mechanical ability with at least 3-5 years' experience servicing forks, shocks and wheels ideally in a service centre environment
  • Must have in-depth understanding of bicycle suspension and wheel products, with ability to assemble, disassemble, troubleshoot and diagnose components. 
  • Significant customer service experience, preferably in a bicycle shop, or other service shop environment
  • Must be familiar with the processes and equipment necessary for the service of wheels, shocks and forks.
  • Experience in wheel building and aftermarket wheels and related parts
  • Experience in aftermarket tuning of forks and shocks
  • Quality assurance background would be advantageous
  • Working knowledge of Microsoft Office Suite, with excellent knowledge of Excel, Word and Outlook. Oracle experience would be an advantage
  • Enjoy the challenge of a high performance, fast paced work environment.
  • Excellent time management and prioritising skills
  • Comfortable setting goals, chasing targets and being measured regularly.

  • Onsite computer technician melbourne

    1 week ago

    Melbourne, Victoria, Australia Nerdcore Computers Service Centre Full time $40,000 - $80,000 per year

    If you are going to apply for this role and then waste our time its better you waste another companies valuable time.Company DescriptionNerdcore Computers Service Centre is a leading provider of professional onsite computer repairs and remote IT support services in Australia. With a focus on same-day service and customer satisfaction, we offer repairs and...

  • Field Service Technician

    1 week ago

    Melbourne, Victoria, Australia Infinet Service Logistics Full time $60,000 - $80,000 per year

    ABOUT THE ROLE:Infinet Service Logistics is a provider of time sensitive supply chain and technical field services solutions to the consumer electronics and ICT sectors. We are looking for  a technically minded, passionate, energetic, and dynamic Field Service Technician to join our team in Melbourne.The successful candidates must have a registered ABN,...

  • Command Centre Technician

    1 week ago

    Melbourne, Victoria, Australia Verra Mobility Full time $90,000 - $120,000 per year

    Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling...

  • Gas Service Technician

    2 weeks ago

    Melbourne, Victoria, Australia Accel Service Group Pty Ltd Full time

    About the role At Accel Service Group Pty Ltd, we are seeking a skilled Gas Service Technician with Type A servicing gas appliances to join our team in Melbourne, to help service our expanding clients in Melbourne's western suburbs. As a full-time team member, you will play a crucial role in providing high-quality gas servicing and maintenance to our valued...

  • Data Centre Technician

    23 hours ago

    Melbourne, Victoria, Australia NEXTDC Full time $60,000 - $90,000 per year

    Company Description At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed technology...

  • Data Centre Technician

    2 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services Full time

    The Infrastructure Operations team is looking for Data centre Trainee Technicians to join our expanding Infrastructure Operations team. Data centre Technicians are the primary resolver and troubleshoot and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.If you like to use IT...

  • Senior Technician, Staging

    1 week ago

    Melbourne, Victoria, Australia Arts Centre Melbourne Full time $73,213 - $180,538 per year

    2 x ongoing positionsApproximately 25 hours per weekGreat convenient location in the heart of the Arts PrecinctAbout The PositionAs a Senior Technician, Staging, you will provide Staging services across all Arts Centre Melbourne venues and other required venues. You'll work with internal teams and external clients, artists and presenters to contribute to the...

  • Air Conditioning Service Technician

    1 week ago

    Melbourne, Victoria, Australia Cowan Air Services Full time $90,000 - $120,000 per year

    Join Our Team – Air Conditioning Service Technician Location: Oakleigh South, VICCowan Air is currently seeking a qualified and experienced Air Conditioning Service Technician to join our team based in Oakleigh South.We offer a positive team environment, a generous remuneration package, and a secure, long-term position with a well-established business. Our...

  • 24/7 Data Centre Technician

    2 weeks ago

    Melbourne, Victoria, Australia NEXTDC Full time $60,000 - $80,000 per year

    Company Description At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed technology...

  • Service Technician

    2 days ago

    Melbourne, Victoria, Australia Sartorius Full time $60,000 - $100,000 per year

    The Services/Technical Support Engineer will be responsible for providing the technical support and training operations for customers, technicians and sales people. Job duties include but are not limited to monitoring of commissioning, qualification management, monitoring and metrological updating of test equipment.The Services/Technical Support Engineer...