Officer - Customer Service

2 weeks ago

Munster WA Australia Adbri Full time $60,000 - $80,000 per year

The role

Join Cockburn Cement's Sales & Marketing team and help deliver safe, sustainable supply chain solutions across WA's mining and construction industries. We're looking for a proactive and customer-focused team player to elevate our service experience.

This is a permanent full time role based in Munster, WA

Responsibilities

As a key member of our logistics team, you'll drive customer satisfaction and operational excellence by:

  • Managing bulk and packaged product orders with accuracy and efficiency
  • Building strong relationships with internal and external stakeholders
  • Ensuring compliance with Chain of Responsibility (CoR) legislation across the supply chain
  • Coordinating timely, cost-effective deliveries with carriers
  • Maintaining up-to-date procedures and standards aligned with Cockburn Cement policies

What you will need to succeed

We're seeking someone who thrives in a fast-paced environment and is passionate about service. You'll need:

  • Strong communication and relationship-building skills
  • Industry experience in bulk transport, mining, or construction customer service
  • Ability to multitask and prioritise under pressure
  • Flexibility to work weekends and across Munster and Kwinana sites
  • High computer literacy; SAP experience is a bonus

Creating and supporting a diverse workforce

Cockburn Cement recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry. We are committed to increasing diversity within our workforce and our industry as a whole and as such, we welcome and strongly encourage applications from women and Indigenous people.

Our business

Cockburn Cement is the leading Western Australian manufacturer of cement, lime and packaged cement and drymix products. We supply the construction, mining and agricultural industries and with the emergence of major global resource industries, have become a major supplier of lime for alumina, gold and mineral sands processing industries. Our major manufacturing operations are located at Munster, Kwinana, Dongara and Woodman Point with smaller plants and depots in regional locations.

Cockburn Cement is a fully owned entity of Adbri; a constructions materials and industrial minerals manufacturing company who has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, concrete products and industrial minerals that allows us to be always ready for the next challenge.

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